Job Summary:
JOB DESCRIPTION Lead QA Engineer, Mobile
Location: Remote/On-prem
Division: Ticketmaster
Line Manager: Juan Diaz
Contract Terms: Full time
THE JOB
At Ticketmaster, the Lead QA Engineer plays a crucial part to set high standards, improve quality, speed up delivery time, and ship better products more consistently. As Lead QA Engineer, you collaborate with highly talented and supportive engineers from Quality and Development backgrounds, Designers, Project Managers and Product Managers on innovative projects building world-class products.
WHAT THIS ROLE WILL DO
Lead a team of QA Engineers by teaching best-practice, setting strong examples for performance regarding teamwork, promoting a culture of technical skill development, growth achievement in test automation, and consistent delivery of quality products.
Assess risk/benefit scenarios, solve quality-related challenges, lead exploratory testing, create and manage automated solutions, identify needs and lead implementation of solutions.
Help ship better products more consistently and grow the QA team's knowledge base.
Investigate and implement new tools/technologies to improve the teams process.
Work closely with the team to perform manual testing while promoting a culture of test automation to improve efficiency.
TECHNICAL SKILLS
5+ years of iOS and Android experience in a Quality Engineering role required
5+ years of experience in a Senior or Lead Quality Assurance role, including strong UI test automation background, designing of test strategies, performance and security testing tools and strategies required
Must have worked in position/s which have product releases on a frequent basis with track record of delivering quality
Expert experience developing automating test solutions coupled with expert level experience in manual testing strategies, implementation, and execution
Basic object-oriented coding skills with languages such as Java, Swift, Kotlin
Experience with CI tools/platforms such as GitLab, Fastlane, Travis CI, Jenkins
Highly detail-oriented, articulate, and able to learn new technologies quickly
Excellent verbal and written communication
Able to communicate effectively with Senior leadership regarding estimates, status, etc
Expert experience in Software Development Life Cycle (SDLC) and QA process
Strong experience with QA tools and techniques. Including but not limited to test suite software, automation tools/frameworks, defect tracking systems, business requirement documentation systems, etc.
Expert experience with browser and server-side test automation tools and strong understanding of mobile (iOS and Android) ecosystems
Understanding of server-client relationships and testing/debugging of APIs using tools such as Charles Proxy and Postman
Adapts to change, open to new ideas, eager to take on new responsibilities, handles pressure well, and adjusts priorities to meet changing needs
Results oriented and can be counted on to meet or exceed goals; pushes self and others for improved results
Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
Highly motivated self-starter who can work with minimal supervision while promoting teamwork and group achievement
Experience with BDD style automation
Good understanding of web-based performance & load testing tools
Experience with bug / issues tracking tools such as JIRA
Knowledge, skills and ability should be expressed in terms of 'need to know' - the required knowledge of techniques, processes, procedures, systems and the business generally (its products or services), and 'need to be able to do' - the skills required in each area of activity. These are the technical competencies required by the job.
Bullet points should be used but should not exceed l 0.
Include any education levels, experience and languages required. First think- is it essential for candidates to have a degree/certain level of education to be capable of this role?
What you are ideally looking for and any proven track records.
NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
