At Chase, we™re committed to making a difference in our communities and doing what's right for our customers. We™re proud to serve nearly half of America™s households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We™re looking for a Lead Content Designer to help support these efforts. As a member of our Digital Customer Experience team, you™ll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You™ll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.

About You:

You™re passionate about creating innovative, holistic customer experiences.
You know how to create engaging digital copy and content.
You understand design thinking and UX best practices and are a true advocate for the customer.
You™re a problem solver with a knack for simplifying the complex.
You™re excited by new challenges and energized by working in a collaborative, team-based environment.
You™re skilled at building relationships and facilitating cross-functional alignment.
You ask thoughtful, intentional questions and aren™t afraid to challenge the status quo.

Responsibilities:

Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
Partner with stakeholders to develop and define customer needs and business success metrics
Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
Facilitate workshops with design and cross-functional partners
Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
Plan, write and shape digital content (UI, product education, naming conventions, navigation, etc.)
Share work across the organization through design reviews, product reviews and more
Mentor, coach, and/or manage junior members of the content team

Qualifications:

Bachelor™s Degree (or higher)
Minimum of 7 years™ experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
Excellent written and verbal communication skills
Thorough knowledge of English language, grammar, spelling, punctuation and usage
Experience working with brand standards
Proactive, solution-oriented mindset with strong attention to detail
Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
Experience writing marketing copy is a plus

Keyword: card%20services

At Chase, we™re committed to making a difference in our communities and doing what's right for our customers. We™re proud to serve nearly half of America™s households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We™re looking for a Lead Content Designer to help support these efforts. As a member of our Digital Customer Experience team, you™ll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You™ll partner with product, design, research and tech to build human-centered experiences that educate and inspire our customers and empower them to make strong financial decisions.

About You:

You™re passionate about creating innovative, holistic customer experiences.
You know how to create engaging digital copy and content.
You understand design thinking and UX best practices and are a true advocate for the customer.
You™re a problem solver with a knack for simplifying the complex.
You™re excited by new challenges and energized by working in a collaborative, team-based environment.
You™re skilled at building relationships and facilitating cross-functional alignment.
You ask thoughtful, intentional questions and aren™t afraid to challenge the status quo.

Responsibilities:

Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
Partner with stakeholders to develop and define customer needs and business success metrics
Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
Facilitate workshops with design and cross-functional partners
Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
Plan, write and shape digital content (UI, product education, naming conventions, navigation, etc.)
Share work across the organization through design reviews, product reviews and more
Mentor, coach, and/or manage junior members of the content team

Qualifications:

Bachelor™s Degree (or higher)
Minimum of 7 years™ experience writing across digital channels and platforms (web, mobile, email, social media, etc.)
Excellent written and verbal communication skills
Thorough knowledge of English language, grammar, spelling, punctuation and usage
Experience working with brand standards
Proactive, solution-oriented mindset with strong attention to detail
Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholders
Experience writing marketing copy is a plus

Keyword: card%20services