What Youll Do
Lead & drive technology design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and use relevant tools to efficiently implement the role and support Professional Services strategies and goals.
Play the role of an individual contributor.
Decision Making / Impact
Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.
Takes ownership of task/project implementation for assigned engagements.
Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
Builds and/or use test environments as required to resolve sophisticated problems & compatibility issues.
Demonstrates software skills and tools to configure, deploy and/or solve Cisco products and solutions.
Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who Youll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
Typically requires BE/B.Tech/BSC Computer Science or equivalent 8+ plus years of work experience.
Experience in installation, configuration, testing and solve and/or Network solution designing of Cisco routers and switch.
Deep knowledge of at least one Customer Vertical / IT industry
CCNA is must, CCIE certification would be a plus.
Network automation skills (Python/ Ansible/ GoLang/ Splunk) preferred
Expertise
CORE NETWORKING:
Routing & Switching:
Should have Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN
Knowledge of emerging technologies like SDA/ SDWAN preferred
Wireless:
Good technical knowledge in Cisco/ Meraki products including wireless controller, RF Tools, Access points, WLAN.
Good on CMX, Hyper-location, BLE products/technologies and applications or equivalent 3rd party solutions.
Service provider
Good experience with Cisco Routing products such as 7600, GSR, ISR, ASR9k, CRS, Nexus 7k
Experience working on Internet Service provider infrastructure
Experience and in-depth knowledge of Industry standard Routing protocols (BGP, OSPF), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS.
Datacenter
Knowledge on Data Center, Cloud and Virtualization industry, ACI, Nexus products
Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)
Experienced Knowledge on LAN SW Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN-EVPN.
Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500, 3850, Nexus 7K, Nexus 6k, Nexus 5k, Nexus 3K and Nexus9k.
Knowledge of Nexus Switches and UCS products, Python or other programming languages
Leadership / Autonomy
Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
Mentor / develop others. Involved in strategic projects with high transparency. The emphasis is on complexity, active participant/initiator, and leader.
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything people, process, data, and things and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
