Job Summary:
Product Designer, Marketplace
Location: London, Chicago or other Ticketmaster Hub
Division: Ticketmaster
Job Category: P3 Product Design
Contract Terms: Permanent, 40 hours per week
THE TEAM
As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams day to day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit faster and easier so they can help our fans get to their dreams. As a designer at Ticketmaster, what will you create?
THE JOB
As Product Designer Marketplace you will work with design leadership, other product designers, product managers, and engineering counterparts to provide innovative, best-of-breed design solutions for the next generation fan experiences in our Ticketmaster Global Product portfolio.
You will be expected to collaborate on design projects from conceptual sketches and research all the way to pixel-perfect final deliverables. You will also be accountable for achieving design excellence, ease of use and task success for your product stream whilst working with other design stream leads and management to ensure an industry-leading overall fan experience.
Were currently at an exciting point in our journey where well be unifying our fan platforms into a single best-in-class global experience. Become part of this exciting new chapter with us!
WHAT YOU WILL BE DOING
Delivering industry leading user experiences for our fans, working directly with the design team, product managers, engineers, and business stakeholders
Using your information architecture and interaction design skills to take product design deliverables through a full project lifecycle
Conducting user/market, usability and competitor design research and sharing your findings with the team
Identifying and creating clearly documented personas, user scenarios, user journeys, decision maps, and data dashboards
Helping to craft best-in-class product features by actively contributing during ideation workshops with other designers, engineers, and product managers
Communicating our vision by creating wireframes, storyboards, prototypes and other design assets with minimal supervision
Collaborating with the team to ensure Ticketmasters brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience
Conducting internal QA tests and ensure the features we deliver to our fans match our design vision
Working with the analytics and product management teams to make measurable UX decisions
Collaborating with product designers and engineers to maintain our Global Design System.
Learning alongside our super talented team, keeping your skills fresh, and staying informed of best practices, technical trends and developments
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
A good grounding in principles, methodology, and practices of digital product design, with hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding
A strong portfolio showcasing your best cross-platform product design works
Proficiency in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, etc.
The ability to think creatively, and present concepts confidently and clearly to designers and external teams.
A good understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
A good understanding of the relationship between good UX, UI design and branding
A good understanding of grid systems, layouts, and typography
Experience working with brand guidelines and / or pattern libraries.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
A quick creative thinker, with initiative and attention to detail
A conscientious, reliable, and positive team player
Have strong analytical and creative problem-solving skills
A self-starter, with a willingness to learn and take feedback on board
Ability to manage and oversee multiple projects simultaneously
Have excellent verbal and written communication
CULTURE
Were fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. Were not just selling tickets (though we do that better than anyone else), were enriching lives one amazing experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a Fan First mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan you will be part of a culture that supports and enriches the fan experience. Your work, our passion delivering world class experiences Fan First.
Our work is guided by our values:
Reliability-We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork-We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity-We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging -We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
