Job Summary:
JOB DESCRIPTION Product Manager, NFT Ticketing Tooling
Location:New York, West Hollywood, or Remote
Division:Ticketmaster Global Enterprise
Line Manager:GM of NFT Ticketing
Contract Terms:Full-time/Permanent
THE TEAM
Ticketmaster recently launched an NFT Marketplace and is now looking to build a new team to support the productization of NFTs. This team sits within the broader Enterprise organization, which is responsible for all client facing applications that empower clients to build, manage, market and optimize the revenue of their events. The NFT team is responsible for defining, building and managing NFT products, including how it interacts with Ticketmasters current capabilities.
THE JOB
TheProduct Manager, Enterprise NFT Ticketing Tooling, is responsible for building the enterprise products and services that support the NFT collectible business across all content categories including sports and music. In this role, you will develop a product vision and an associated roadmap. You will help set key milestones and partner with your development team, as well as other internal and external development teams, to ensure delivery of these milestones. You will build new products and features over time to support the ever-evolving needs of the NFT business.
WHAT YOU WILL BE DOING
Perform business analysis, competitive research and stakeholder interviews to understand the needs, concerns and aspirations of clients, artists, promoters, and fans
Distill business requirements into clear, actionable and well-prioritized user stories, wireframes, diagrams, data models and any other development artifacts that might be useful in guiding your development team from whiteboard to release
Work with your team to develop and maintain a project-specific prioritization framework to systematize collaborative bandwidth allocation decisions and contribute to the ever-increasing velocity of your team
Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products/features.
Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle
Contribute to and execute go-to-market plans for your products/features
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement
Be the internal and external champion and subject matter expert for your products and their associated features, communicating your teams status and roadmap to stakeholders and customers
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
3-5 years of relevant software development experience, ideally in a technical product role
Exceptional quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data
Mastery of agile software development practices, paired with an interest or proven ability to apply them in a matrixed organization
Experience using web analytics and Multivariate/A-B testing tools and techniques
Knowledge or experience with enterprise software products and services such as content and inventory management services, financial settlement systems, data analytics platforms, notification services
Bonus points for knowledge of and experience developing data models, APIs, data streams, lambdas, machine learning, i18n and L10n, low fidelity wireframes, UML, modern web development technology and frameworks
In-depth knowledge of the system development life cycle especially, current and emerging application development tools/platforms and application program development alternatives
Expertise in broad range of business problems and their various system solutions. B2B, SaaS or Enterprise design experience is a plus.
YOU (BEHAVIOURAL SKILLS)
Excellent communication, documentation and presentation skills
Strong strategic thinker and visionary; able to rally people around your ideas and initiatives
Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment
Highly collaborative with the ability to work with a diverse group of technical and non-technical stakeholders to simplify concepts and identify highest value targets
Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork- We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
