Production Services Specialist II - Enterprise Grid, Core Technology Infrastructure
Richardson, Texas;Jersey City, New Jersey
**Job Description:**
The Production Services Specialist II will support triage efforts for all impacting incidents and manage bridge line troubleshooting and appropriate team engagement. In addition, the candidate will engage in technical research and troubleshooting and escalate to next level of leadership as needed.
Key Responsibilities:
+ Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent and ensure any necessary reconvenes are scheduled.
+ Communicate clearly with all levels of management, line of business contacts and vendors
+ Responsible for ensuring all impacts are recorded and are documented accurately in the system of record and may provide oversight of impact records for multiple junior team members.
+ Participate in and drive the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage.
+ Responsible for the data quality and completion of incident tickets and is responsible all reporting of data quality.
+ Assess and prioritize research requests, ad hoc reports, and offline incidents at the direction of the Technology Services Specialist and delegate work as needed to junior team members and peers.
+ Support 24 x7 On Call responsibilities for any business impacting incident.
+ Understand application functionalities and application flows to backend systems.
+ Manage and coordinate all activities necessary to identify root cause, initiate resolution of problems, and identify preventative actions and Requests for Change reporting.
+ Serve as a subject matter expert (SME) for an application(s) within your portfolio, have extensive knowledge of application functionalities and application flows to backend systems.
+ Identify possible production failure scenarios, vulnerabilities and opportunities for improvement and take ownership of restoral or escalation to appropriate development teams.
+ Promote and enforce production governance during triage/testing and fix efforts; exercise judgment to determine appropriate actions
Required Skills:
+ Linux administration experience
+ Experience in containers and Kubernetes based container orchestration technologies
+ Experience in infra-automation tools Ansible, Java, python
+ Experience with CICD tools Jenkins, pipelines, container repos
+ Experience in scripting languages.
+ Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
+ Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities
Desired Skills:
+ Good understanding and work experience in an Enterprise Environment
+ Experience in middleware technologies, HPC (High Performance Computing)
+ Ability to handle highly volatile support with platform and clients spanning multiple time zones
+ Experience with on-premises based Private Cloud and Public Cloud platforms such as Azure, AWS, and Google Cloud
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The Production Services Specialist II will support triage efforts for all impacting incidents and manage bridge line troubleshooting and appropriate team engagement. In addition, the candidate will engage in technical research and troubleshooting and escalate to next level of leadership as needed.
Key Responsibilities:
+ Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent and ensure any necessary reconvenes are scheduled.
+ Communicate clearly with all levels of management, line of business contacts and vendors
+ Responsible for ensuring all impacts are recorded and are documented accurately in the system of record and may provide oversight of impact records for multiple junior team members.
+ Participate in and drive the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage.
+ Responsible for the data quality and completion of incident tickets and is responsible all reporting of data quality.
+ Assess and prioritize research requests, ad hoc reports, and offline incidents at the direction of the Technology Services Specialist and delegate work as needed to junior team members and peers.
+ Support 24 x7 On Call responsibilities for any business impacting incident.
+ Understand application functionalities and application flows to backend systems.
+ Manage and coordinate all activities necessary to identify root cause, initiate resolution of problems, and identify preventative actions and Requests for Change reporting.
+ Serve as a subject matter expert (SME) for an application(s) within your portfolio, have extensive knowledge of application functionalities and application flows to backend systems.
+ Identify possible production failure scenarios, vulnerabilities and opportunities for improvement and take ownership of restoral or escalation to appropriate development teams.
+ Promote and enforce production governance during triage/testing and fix efforts; exercise judgment to determine appropriate actions
Required Skills:
+ Linux administration experience
+ Experience in containers and Kubernetes based container orchestration technologies
+ Experience in infra-automation tools Ansible, Java, python
+ Experience with CICD tools Jenkins, pipelines, container repos
+ Experience in scripting languages.
+ Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
+ Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities
Desired Skills:
+ Good understanding and work experience in an Enterprise Environment
+ Experience in middleware technologies, HPC (High Performance Computing)
+ Ability to handle highly volatile support with platform and clients spanning multiple time zones
+ Experience with on-premises based Private Cloud and Public Cloud platforms such as Azure, AWS, and Google Cloud
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22066293
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Kathryn Dixon [C]
Referral Bonus:
0
Jersey City pay and benefits information
**Jersey City pay range:**
$70,000 - $120,000
annualized salary, offers to be determined based on experience, education and skill set.
**Discretionary incentive eligible**
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
**Benefits**
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
