Reports to the Business Office Manager. Serves as initial point of contact for clients, patients, visitors, etc. Operates multi-line telephone console to answer all incoming calls and provide contacts with information, directions, and other assistance and directing calls to appropriate area. Maintains telephone logs and records. In accordance with established policies and procedures, performs routine clerical duties in support of Business Office operations.MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs receptionist/telephone operator functions by:
Operating multi-line telephone console to answer all incoming calls in a professional and friendly manner and routing calls to appropriate staff.
Serving as initial point of contact for clients, patients, visitors, etc.; screening and assisting, as appropriate.
Updating and maintaining recordings for automated phone attendant.
Transferring calls to appropriate Customer Service Reps when automated system is overridden by patient.
Maintains knowledge of weather radio to warn office staff of possible weather emergencies.
Calling building owner to report building problems that may occur or make requests for general repair at the Business Office.
Performs clerical duties associated with switchboard maintenance by:
Maintaining up-to-date list of internal phone numbers and frequently used external numbers pertaining to MMG.
Applying and maintaining knowledge of all phone system and switchboard operating procedures.
Reporting and requesting service from Ameritech, AT&T and Memorial Hospital when telephone equipment malfunctions. Maintains repair records.
Maintaining disaster drill information for Code Blue, Red and tornado emergencies.
Performs routine clerical duties in support of business office operations by:
Accepting personal payments from patients and issuing receipts; balancing cash drawer daily.
Assisting with sorting, stamping and distributing mail.
Assisting with posting process by batching, adding and logging checks.
Printing and performing small balance write-offs.
Reviewing account on insurance re-bill report.
Mailing claims to insurance companies, payments that can=t be posted to patients, copies of personal credit card transactions to patients, and refund checks to patients and insurance companies.
Verifying patient's unapplied balance report.
Performing other job related duties as assigned.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Previous experience utilizing telephone usage skills, dealing with the public, or providing customer service is highly desired.
Knowledge & Skills
Requires good verbal communication skills in order to communicate in a clear and effective manner. Also demonstrates well developed telephone skills according to Memorial Health System's telephone usage standards.
Demonstrates well developed interpersonal skills both oral and written, necessary to effectively deal with a diverse group of people.
Requires basic math computational skills and basic keyboarding and computer usage skills.
Possesses self motivation and initiative to request additional work assignments when regular work has been completed.
Working Conditions
Works in an office environment.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.
