Support Specialist
Partner Software - Remote CA or the USA
Partner Software, Inc. is a software development company that provides map-based software solutions to the utility industry. We strive to create effective, user-friendly products that reduce the time and cost of operations for our clients. In this manner, our software touches millions of lives every day.
The Support Specialist is accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to maintain computer software products, modify/repair hardware and resolve technical problems.
Our Client Support team is seeking a Support Specialist who will answer client calls, input customer data into the new CRM, and resolve customer concerns and technical issues. You will assist Partner Softwares Support Department by effectively providing Tier One software support services for all Partner products to Partner customers. You will also assist in populating the Team Support Knowledge Base. Insert tabular data into the SQL database to populate our CRM system.
This remote role welcomes candidates anywhere in Canada and the US. The successful candidate must be comfortable working in either EST or CST time zone.
What your impact will be:
Assist in migrating documentation to the client knowledge base.
Take support-related telephone calls.
Create support tickets in the ticketing system with the goal of accurate documentation.
Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
Collaborate with other members of support on assessing training needs for tier one support positions
What we are looking for:
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results-oriented mindset
Ability to multi-task effectively and consistently meet assigned deadlines
Self-starter with the ability to work well independently and in groups
Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired.
What we can offer:
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
About us:
