**Business Title:** Senior Associate Client Experience
**Requisition Number:** 92559 - 66
**Function:** Audit
**Area of Interest:**
**State:** NY
**City:** New York
**Description:**
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate, Client Experience to join our Audit Growth organization.
Responsibilities:
+ Identify strategic insight and Accelerators that need to be executed at a portfolio level that will have maximum impact on the account's relationship strength, growth goals and retention
+ Support the development of CX plans that prioritize client needs, account team goals, drive client demand focused on tailored and measurable account-based impact, and client experience initiatives (such as client events, collateral, share forums, digital and social programs among others)
+ Manage and prioritize workload; collaborate as appropriate with ECX team members
+ Activate and deploy relevant industry and functional marketing campaigns to client targets; create and execute national relationship initiatives and strategies that align to the client journey
+ Apply an understanding of the firm brand, solutions, corporate assets, industry trends and data driven insights to drive demonstrable growth for each portfolio of accounts
+ Share and enable portfolio-based marketing as well as strategic account level best practices across account teams and industry networks
Qualifications:
+ Minimum five years of recent experience in a related role desired, such as operational or relationship management, coordination of strategic initiatives or relevant experience, preferably in a professional services environment
+ Bachelor's degree from an accredited college/university or equivalent work experience
+ Progressive and strategic account management experience on large global or complex accounts
+ Proven experience with portfolio-based project management, and marketing strategy including the development and implementation of measurable strategies
+ Excellent written and verbal communication skills
+ Proficiency in at least one CRM system: Microsoft Teams, Salesforce, relational databases among others
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
**GL:** 5
**GF:** 15313
