Job Summary:
Awesome Job:Senior Engineer, Private Cloud
Great Location:Remote
CULTURE
Were fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. Were not just selling tickets (though we do that better than anyone else), were enriching lives one amazing experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a Fan First mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan you will be part of a culture that supports and enriches the fan experience. Your work, our passion delivering world class experiences Fan First.
BENEFITS & PERKS
Our motto is Taking Care of Our Own through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
THE TEAM
This position will be part of Ticketmasters Private Cloud team. The team is responsible for the companys internal private cloud platform, currently based on Apache CloudStack (KVM), Microsoft Hyper-V.
THE JOB
Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our private cloud solution. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of Windows Hyper-V hypervisor clusters and Linux KVM hypervisors / CloudStack clusters (hosting thousands of VMs). You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be, or quickly become, a virtualization subject matter expert, and help drive efforts to improve automation and tooling. This role is not directly responsible for the supported VMs or applications, but rather for the platform supporting those.
This is an exciting time to come on board with Ticketmaster, as we look to the "Return to Live". We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in a number of ways.
WHAT YOU WILL BE DOING
Provide subject matter expertise for our private cloud virtualization platforms
Proactively identify and address stability, capacity, and performance concerns
Implement provisioning and deployment automation / IaC solutions
Identify, develop, & implement solutions to other needs for process automation
Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
Support PCI / security compliance requirements (upgrades, defect management, etc)
Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
Respond to, recover from, and prevent future occurrences of failures & outages
Participate in on-call and potentially some after-hours support as required
WHAT YOU NEED TO KNOW
Intermediate to advanced virtualization related concepts to possibly include VMWare, KVM, QEMU, libvirt / libvirtd, Xen, Microsoft Failover Hyper-V Clustering
Intermediate level understanding of virtual compute concepts (such as: hyperthreading, hypervisor scheduling, NUMA balancing, steal time)
Intermediate level understanding of networking concepts, including SDN, VLANs, virtual switching, network segmentation, RDMA, RoCE
Intermediate level understanding of storage concepts, especially as related to virtualization (vSAN, Storage Spaces Direct, etc)
Proficient at scripting (PowerShell, Python, GoLang, etc), with demonstrable automation experience, and working with APIs.
Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
Experience with software development life cycle (SDLC) and agile/iterative methodologies
Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
YOU ARE
Extremely knowledgeable on virtualization related subject matter
Autonomous and proactive
Passionate about technology and transformation
Self-motivated activator, energetic and tenacious
Comfortable with working in cross functional and multidisciplinary teams
Excited about taking on challenging technical problems and devising creative solutions
TICKETMASTER VALUES
Rock Solid Reliability Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right
Winning Teamwork Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others
Act with Integrity Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
CO Hiring Range*: $125,033 138,520
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidates education, training, and experience, as well as the positions work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employees salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
