Position Summary
Role and Responsibilities
Position Summary
Samsung North America Service Business Finance is seeking a highly self-driven Senior Manager Credit and Collections with a strong owners mindset, relentless customer advocacy, and front-line obsession to improve AR KPI and to credit management
Digital advertising is a fast growing and important sales division driving the growth of North America Service Business. We anticipate continued and significant growth with the opportunity to work with business leaders and advertising industry leaders.
This Senior Manager Credit and Collections serves as a leader, subject matter expert, and teammate on all accounts receivable, credit management, customer relationship, cash application and collections management responsibilities. The Senior manager contributes to company success by driving compliant, accurate and timely cash collections and is a champion of continuous improvement efforts to increase cash flow, minimize bad debt, and develop solid working relationships/networking with internal stakeholders and customers. The senior manager must have high level of ownership and accountability on AR/collection KPI improvement and credit management.
Key job responsibilities
Manage collections of outstanding account receivables
Manage accounts receivable portfolio for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, and aged accounts.
Partner with Sales and Legal to accommodate credit needs, mitigate credit risks, and establish process and timing for credit review and approval
Partner with sales team and customer success management team to resolve issues and disputes
Collaborate with Ads sales finance ops to ensure all invoicing and cash applications are accurate monthly
Monitor credit reporting (e.g. Dun & Bradstreet); make updates to corporate information, dispute slow pays, and submit trade references
Enhance and maintain accounts receivable reports to monitor customer balances and payment trends
Manage department operations to ensure the accounts receivable functions are being performed in accordance with company policies and procedures
Publish KPIs and/or accounts receivable dashboard to help monitor the business
Manage and improve AR/collection KPI
Manage the accounts receivable staff including hiring, feedback and developmental discussions
Create Advertising industry AR collection procedure/process/manual
Perform functions for accounts receivable daily responsibilities and tasks
Prepare and communicate various daily, weekly or monthly financial reports to stakeholders and management
Perform various Ad Hoc reporting and analysis
Collaborate with implementation and testing of new program, streamlining processes and upgrades, as necessary
Experience/Qualifications/Skills
Bachelors degree in Accounting, Finance or related field or equivalent directly related work experience
Minimum of 7 years supervisory/management experience, minimum of 5 years in
advertising industry or media company
Strong collection and negotiation skills
A self-starter, work well as a team player, but work independently when appropriate.
Ability to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill
Demonstrate expertise of analyzing processes and implementing process, and work on system/process improvement to reduce manual work and to improve operational efficiency
Ability to juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growing advertising business.
Ability to be flexible and comfortable in a dynamic and fast-paced environment
Prioritize and focus on the important tasks, not just the urgent ones.
Require excellent interpersonal skills, strong written capabilities, analytic skills and good attention to detail.
Ability and willingness to jump into project and workloads as needed
Knowledge of commercial credit and collection laws
Experience in establishing a credit and collection policy that is integrated in the sales process
Experience with using credit reporting tools and services (e.g., D&B, Capital IQ, Credit Suite, etc.)
Prefer to professional experience in big media companies and/or advertising agencies
Advanced knowledge of Microsoft Excel (e.g., VLOOKUP, HLOOKUP, SUMIFS, Pivot tables, CONCATENATE, Text to Columns, etc.) and ERP system experience (preferably SAP)
Skills and Qualifications
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