SUMMARY
Do you "geek out" when you see the web done right? Slick design ... lightning fast response times ... user-interface that's surprisingly easy (and maybe even a little bit fun) to use ... previously tedious tasks transformed into a simple point-and-click. All built with the latest tech ... deployed to the cloud ... and scaled up to support tens of thousands of users ... by an awesome, creative, collaborative squad of talented software engineers learning and getting better together every day. If this is the stuff you're passionate about, then this is where you belong!
The Service Operations Business Insights (SOBI) team is looking for our next Software Engineering Senior Manager supporting our web-based tools and platforms. UI Layers with ReactJS and Angular ... Service Layers with Python Flask and Java SpringBoot ... Data Layers in MS SQL, Oracle, and AWS S3/Lambda. Why be a cog in a big machine when you can bring your whole self to work every day delivering tools that are technically robust, aesthetically beautiful, and positively impactful to the healthcare received my millions of Americans?
This position could be the perfect landing spot for a seasoned web-dev manager or a talented developer looking to take that first step into leadership. Manage a team of software engineers, designers, and analysts as they plan, develop, deploy, and maintain SOBI's web-based analytic platforms serving the needs of Cigna's Evernorth Service Operations. Bring data insights to life - from simple reporting dashboards to rich applications blending predictive algorithms, core operational data, and human expertise to help us all work smarter. Fuel Service Operations in its drive to make healthcare simple, affordable, and predictable by reducing waste, improving quality, increasing speed, and maximizing throughput. Make a positive impact!
Get a birds-eye view of how Cigna Evernorth/Express Scripts operates, partnering daily with key players in Customer Service, Client Service, Provider Service, and Workforce Planning, while drawing on support from Technology, Finance, Strategy, Operational Readiness, and Solutions Delivery. Inspire and direct Web Platforms personnel. Develop their hard and soft skills. Build upon past successes within our web platforms and put your own stamp on them as you drive them into the future!
ABOUT THE DEPARTMENT
The Service Operations Business Insights (SOBI) organization supports the data and analytical needs of Evernorth Service Operations. As a center of excellence for best practices in Data Platforms, Web Platforms, Data Science, Advanced Analytics, and Business Intelligence, the team brings together data from contact centers, client benefits, coverage review, claims processing, print and digital communications, and beyond in novel ways to provide actionable insights to business partners from front-line Prior Authorization Representatives and Patient Care Advocates to Senior Leadership. By turning data into information, and information into insight, we passionately strive to make the operational services provided by Evernorth to customers, clients, and providers the safest, most efficient, most convenient, and most trusted in the world.
RESPONSIBILITIES
Responsible for design, development, deployment, and maintenance of analytic platforms and content related to Evernorth Service Operations
Act as Stakeholder with business partners and analytics leadership to craft and prioritize a portfolio of projects aligned to critical organizational objectives and turn high-level ideas into concrete action plans while effectively managing to agreed-upon deliverable dates
Organizes and assigns work to analysts/designers/engineers in ways that promote productivity, accountability, and growth and effectively communicate prioritization decisions to relevant stakeholders
Seeks to continuously understand Evernorth/Cigna/Express Scripts in order to make well-informed, well-aligned decisions as an enterprise-minded leader
Puts expectations, controls, and processes in place to ensure vigilant support of high-quality, high-value analytic platforms and products
Proactively identifies and develops training plans for knowledge gaps (technical or business-related) that limit team effectiveness
Identifies opportunities and implements improvements to team platforms, processes, and tools to enhance team effectiveness
Develops and maintains effective working relationships with Customer Service, Client Service, Provider Service, Workforce Planning, Technology, Finance, Strategy, Operational Readiness, and Solutions Delivery
Provides status updates, relevant guidance, and thoughtful presentations to a wide array of internal business customers including senior leaders in Evernorth Service Operations
Continually monitors the analytic tools, methods, and overall tech stack used by the department and critically assesses relative to an ever-evolving set of global competitors
QUALIFICATIONS
5+ years' relevant experience in analytical/technical development (Experience in Healthcare, Pharmacy, Contact Center, and/or Print/Digital Communications is a plus
Experience with Web UI Frameworks (ReactJS, Angular, Vue, or equivalent)
Experience with Web Programming (C#.NET, ASP.NET, Python, Django, ColdFusion, Java, or equivalent)
Experience with SQL (MS SQL Server, Oracle, Teradata, Postgres, Hive, AWS S3/Lambda or equivalent)
Experience with Data Visualization (D3, Highcharts, FusionCharts, Plotly, Tableau or equivalent)
Experience with Agile Methodology (sprints, kanban, backlogs, demos, retros)
Proven track-record of continuous learning, tech modernization, and scalability improvements in prior projects
Ability to effectively coordinate with essential IT partners to bring relevant experts to the table in order to deliver meaningful improvements
Proven track-record of improving processes to more efficiently use time, storage, and processing
For this position, we anticipate offering an annual salary of $126,400 - $210,600, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Evernorth
Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
