Position at NICE

Profession:

Professional Services/Continuous Improvement

Job Name:

Project & Program Manager

Job Purpose:

Plan and control the diverse activities required to deliver projects on time, on budget and with the required quality, despite risks and issues. Lead activities to foresee risks and issues and create the required mitigation plans. .

Main

Responsibilities and

Deliverables:

1.

End-to-end management of a project or program of projects including:

Scope Management

Time Management

Cost Management

Quality Management

Human Resource/ Personnel Management

Communications Management

Risk Management

Procurement/Subcontractor Management

Stakeholder (internal and external) Management

2.

Manage all phases of project - Initiation, Planning, Execution, Monitor and Control and Closing

3.

Effective use of NICE project management methodology, processes, tools, techniques and templates. In doing so, define project tasks and prepare project plans. Monitor, manage, and communicate project progress. Manage project scope and scope changes. Manage & motivate the team assigned to the project. Provide feedback regarding their performances.

4.

Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external /customer forums by providing effective communication. Act as a trusted adviser for assigned clients and assist with the development of roadmaps and other long rang plans for leveraging the solution and maximizing the ROI.

5.

Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues

6.

Report on Status of project to internal and external stakeholders accurately on agreed frequency

7.

Manage project related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting.

8.

Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.

9.

Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE

Public Safety

ADDENDUM

1.

Accountable for documents including Pre-site survey, Statement of Work (SOW), Project Plan, Installation Test Plan (ATP), Site Docs, and project handoff.

Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services.

Discuss technical aspects of solution with the customer, without the Solution Architect and the Services Engineer

Qualifications / Education:

B

P

achelor's degree

MI, PMP or PRINCE2 Certified preferred

Experience working as a project manager for a consulting or software organization or similar delivering solutions to external clients.

Experience managing the full software SDLC as a project manager, including discovery, design and development of custom solutions.

P

roven ability to manage projects using formal methods

P

roven ability to take accountability and ownership of projects and drive to completion

Proven technical aptitude, and relevant experience in the field and industry NICE operates in

Exceptional communication and presentation skills

Well-developed organization and co-ordination skills

Well-developed negotiation skills

Savvy in business and commercial aspects, including development and management of budgets

Experienced in using PSA/Project Management Software and tools

Experienced in handling crisis and difficult customer situations

Experienced in managing teams dispersed geographically in a matrix organization

Team coaching, motivation, and supervision

Project staffing and staff management, including training needs

Task minded, detail oriented

Stage I - Developing Expertise PROJECT MANAGER

Stage II - Expanding Boundaries

SENIOR PROJECT MANAGER

Stage III - Managing Complexity

EXPERT PROJECT MANAGER or PROGRAM MANAGER

Stage IV - Owning a Professional

Domain

PRINCIPAL PROJECT MANAGER or SENIOR PROGRAM MANAGER

Professional Capabilities

Manages single, simple or medium projects

Directed in several aspects of work. Relies on more experienced team members, seeks professional guidance. Provides project management services for low complexity NICE project(s) and low complexity customer environments

Manages single, medium or complex projects

Regarded as a professional that requires minimal supervision and informally mentors other team members

Plans, estimates, and organizes overall implementation of low or medium complexity NICE project(s) across multiple lines of product/solution and low or medium complexity customer environments

May participate in development of the Project Management Plan

Manages complex projects or programs of multiple projects

Regarded as a Subject Matter

Expert

Formal Project Management

Certification

Plans, estimates, and organizes overall implementation of complex NICE project(s) and customer environments

Manages project(s) through solution delivery using formal project planning and budget management techniques

Customizes implementation methodology/ approach as necessary to ensure customer success

Mentors project managers at

Stage I and II

In depth understanding of customer business, successes, failures, and politics

Manages programs of multiple projects

Owns the professional area

Plans, estimates, and organizes overall implementation of high complexity NICE project(s) and high complexity customer environments

Customizes implementation methodology/approach as necessary to ensure customer success while managing risk

Mentors all levels of project managers

Personal leadership

Collaborates with team members to achieve results

Actively engages others in work processes to expand and broaden professional domain knowledge

Influences others to achieve professional advancement

Effectively manages complexity and change in his /her professional domain

Influences within and across domains to promote the professional domain

Expands system knowledge and

capabilities

Business

Impact

Follows pre-allocated task and processes, may contribute to definitions

Holds full domain responsibility

Displays conceptual thinking and professional discretion in domain

Applies independent judgment

Applies ongoing professional discretion

Problem solves in new settings

Proactively seeks for improvement within and across domains

Proactively seeks for synergies that contribute to overall company business

Takes broad external and internal perspectives into account

Public Safety

ADDENDUM

Windows licensing: Keys and CAL, Windows activation methods

Basic networking, basic firewall, Port Mirroring (Span), telephony wiring understanding

TeamViewer, Webex

HP iLO competent

FTP server basics

Certificates and authentication

Read and create network detailed design diagrams ITIL certified

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.