Job Summary:
Job Description Senior Systems Engineer I Asset management
Location: Hollywood, CA | Remote US
Division: Technology - Technical Operations Infrastructure
Line Manager: Director, Datacenters and Storage Services
Contract Terms: Permanent, 40 hours per week with oncall duties
WHY TICKETMASTER?
We are the #1 ticketing company in the world and are passionate about live events.
Our platform and services enable fans access to tickets and events 24 hours a day, seven days a week in multiple countries and markets. Every large event on-sale is a Black Friday for us. Working at this scale constantly challenges us to find innovative solutions that will provide a richer experience for fans worldwide, in a highly collaborative environment.
THE TEAM
Our teams are comprised of between 2-7 people, sometimes split over multiple timezones. The focus of the Technical Operations team is to ensure that products and systems are maintainable, sustainable and robust whilst ensuring the smooth delivery of new features to our products and services by working closely with Engineering and Product teams, collocated where possible.
THE JOB
To quote an old colleague we need to know how to get our hands dirty but wash them afterwards to keep them clean
We provide our services through a combination of good standards in combination with capacity, performance and cost optimisations whilst supporting development through to production via tooling and automation where possible. We also provide physical or virtual infrastructure support where needed. This may involve assisting low level trouble shooting for network, storage or system issues or interfacing with external service providers.
We are responsible for designing, building and running our infrastructure services; highlighting and then executing where improvements can be made with regards to stability, security or cost.
Our business is online 24/7, so you will be occasionally be required to work out of hours or provide on-call duty on a rota basis.
WHAT YOU WILL BE DOING
Participate in regular stand-ups and communicating updates on tasks or project status.
Partner with Development & Engineering teams to provide integrations with our Asset Management Platform
Conduct upgrades of our Asset Management Platform to latest releases
Become a core contributor to our Datacenter team transformation through implementation of solutions and automation.
Maintaining comprehensive documentation for both compliance and knowledge purposes.
Escalating to management where issues arise in a timely manner.
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
Great Knowledge of Linux Systems Administration, RHEL or Debian based Distributions
Good Knowledge of Linux Kickstart and Windows Sysprep
Good Knowledge of bare metal OS installations and Automation
Some knowledge of Windows Administration would be useful (MaaS would be useful)
Strong Coding/Scripting knowledge, we use Python and Golang as our main code choices
Knowledge of CI/CD pipelines, gitlab-ci etc.
Ability to work with Kubernetes for deployments would be useful
Ansible knowledge would be useful as we move to automate all the things.
WHAT DO WE LOOK FOR?
Innovation : Ability to critically evaluate new and current technologies / processes whilst embracing simplicity.
Integrity : Self-motivated, self-disciplined and respectful.
Ability to work in a fast-paced environment with frequent deadlines.
Teamwork : Ability to work well within a team both local and remote; achieved by helping others to succeed though learning and continuous improvement.
Communication : Good with room to grow
A proactive nature to include a flexible approach to hours of work.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
CO Hiring Range*: $129,033 - $155,870
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidates education, training, and experience, as well as the positions work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employees salary history will not be used in compensation decisions.
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About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
