Job Classification:

Technology - IT Infrastructure/Operations

Prudentials Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, youll unlock a challenging and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.

The Operations Control Center Team (OCC), which is comprised of Incident, Problem, Change, and Event Management at Prudential Financial is looking for a ServiceNow Developer to join a diverse team dedicated to providing best in class core infrastructure and operations services to our customers, stakeholders, and partners.

As a part of our Chief Technology Office organization, you will work with our AppDev team, Operations team, Application Owners, Product Owners, and various business units to define solutions for core infrastructure and operations services in a cost effective and scalable manner.

Responsibilities:

• Responsible for researching, planning, and coordinating, solutions for the ServiceNow platform

• Develop, configure, and deliver solutions on ServiceNow platform including, but not limited to workflow administration, reporting, data imports (integration), and custom scripting (applications).

• Partner with OCC service delivery teams to understand requirements and provide best practice advice on how to capabilities within ServiceNow

• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

• Collaborate with the ServiceNow Platform team on deployment of developed and tested code for production deployment

• Develop and manage operational metrics reporting and dashboards

• Experience with Performance Analytics, Service Portal and custom integrations

• Ensures that backlog items for the OCC including automation, reports and other requests related to ServiceNow work are prioritized and completed

• Performs operational support, maintenance and system configuration as defined in departmental operating procedures.

• Gathers requirements, develops specifications, and prepares documentation.

• Develops, validates, and executes comprehensive test plans.

• Performs 24/7 on call support as applicable.

Qualifications:

• 3-5 years of overall IT experience with at least 3 years of experience as a Solution Engineer or Software Developer on the ServiceNow platform

• Understanding or prior experience working in Agile environment.

• Willingness to learn, grow, and develop on the ServiceNow Platform

• knowledge of JavaScript

• Understanding of UI, SQL, HTML and CSS

• Knowledge of XML and structural programming concepts

• Integration awareness: Rest & Soap API's

• Knowledge of agile practices

• problem-solving ability

Nice to haves:

• Certification as ServiceNow Application Developer

• ServiceNow System Admin certification

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)

• Understanding of IT Service Management Processes; incident, problem, change, release.

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.