Job Summary:
THE TEAM
The TM CORE Engineering teams are at the heart of Ticketmasters ecosystem, providing platform capabilities tohat power B2B and fan-facing products and experiences.
We are also engineers at heart and are passionate about using cutting-edge technology alongside proven, venerable workhorses to unlock capabilities for Ticketmaster and, ultimately, unforgettable moments of joy for fans!
THE JOB
Ticketmaster is looking for a Software Engineer who can thrive in our fast-paced environment. We are seeking candidates to join our TM CORE Host Engineering team who are proactive, self-starters, and have a proven track record of working collaboratively across an organization. Our mission is to modernize existing and develop new tier 1 systems using cutting-edge technologies and architectural design patterns which contribute to our fans ticket buying and event experience.
If youre a curious, self-starter who enjoys working with low-level, proven technologies such as C++ and assembly languages and also has a keen interest in more bleeding edge languages such as Rust, Kafka streams and testing automation, we want you on our team!
WHAT YOU WILL BE DOING
Developing features on existing bespoke TM CORE systems where appropriate, using venerable, low-level technologies such as C++ and assembly language.
Marrying older technologies with more cutting-edge languages and technologies such as Rust, Kafka streams, and newer database technologies to unlock platform capabilities across TM CORE.
Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation while keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
Maintain and develop peripheral systems and processes such as monitoring and alerting services, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.
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WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Need to know / be able to do
Bachelors degree in Computer Science or related technical field or equivalent experience.
3+ years of professional hands-on software development experience and experience with high-volume, mission-critical systems.
Experience with C, C++, Rust, or similar laguages used for systems programming.
An advocate for automated testing, continuous integration, delivery, and DevOps.
General familiarity with Linux operating systems.
Strong agreement with high stability, quality, and continuous delivery.
Strong experience working in a team and as an individual.
Above all, a curiosity for technology in general and interest in technologies from various eras from the 1970s-present.
Nice to know / good to have
Hands-on experience with various Linux distributions such as Ubuntu and Oracle Enterprise Linux.
Hands-on Experience with experience with stream processing in Apache Kafka.
Experience working with cloud-based platforms (preferably AWS).
Scripting skills, e.g., Perl, shell, etc. is a plus
Experience with tools such as Git/Gitlab, Maven, and Gradle, and Kubernetes.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
Ability to manage self and own time, deliver work on time, evaluate and estimate work
Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.
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TICKETMASTER VALUES
Rock Solid Reliability I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
Were fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. Were not just selling tickets (though we do that better than anyone else), were enriching lives one amazing experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a Fan First mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan you will be part of a culture that supports and enriches the fan experience. Your work, our passion delivering world class experiences Fan First.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
