Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Site Reliability Engineering Manager within PNC's Retail Technology Digital Run organization. This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii or Alaska. There is limited expectation for regular in person, in office activities.
This position will focus on the management of legacy systems through retirement and function as the Retail Site Reliability Engineering (SRE) manager helping to transform the way that Retail Run the Bank operates.
The ideal candidate will have the following qualifications:
Experienced leader of technical team(s) operating in a 24x7 environment
Able and eager to teach/mentor resources at all levels to develop technical
skills and continuous improvement mindsets with the goal of enhancing SRE
resiliency
Experience with DevOps engineering or SRE
Strong working knowledge of modern development technologies and tools
such Agile, CI/CD, Git and Jenkins
Deep knowledge of Internet protocols and web services technologies such as
HTTP, TCP/UDP, SOAP, JSON and REST
Deep understanding of success measurement (SLI/SLO/SLA)
Deep understanding of performance measurement (MTTD, MTTR, MTRS)
Candidates should possess experience and detailed knowledge in the following:
Expertise in programming language such as Python, Java, and Go
Engineering and support of micro app/service architectures
Understanding of monitoring tools such as Dynatrace and Jaeger
Application Platforms and Frameworks such as OpenShift, Java/Spring Boot
Responsibilities of this position:
Champion and partner with other retail technology leaders to implement SRE
frameworks and establish SLIs and SLOs to help drive the right focus on
operational excellence
Define and own the SRE OKRs and roadmap
Work with development teams throughout the software life cycle ensuring
sustainable software releases and full stack observability
Build and drive adoption for greater self-healing and resiliency patterns
Troubleshoot priority incidents, facilitate blameless post-mortems.
Perform analytics on previous incidents and usage patterns to better predict
issues and take proactive actions.
Coach and mentor members of the SRE team.
Establish 24x7 SRE on-call rotations and escalation workflows
Job Description
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Application Delivery Process Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Application Development Tools Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
IT Environment Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
Work Experience
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
