**Unit Description**


**Sodexo is looking for a Sous Chef needed in New York, NY**


This is a Regional Operations Support role that is temporary full time.


Lenox Hill Hospital is a nationally ranked 480-bed non-profit, tertiary, research and academic medical center located at the Upper East Side of Manhattan, New York City, servicing the tri-state area. LHH is one of the region's many university-level academic medical centers. Position is in a premier account performing as a sous chef supporting the executive chef. You will be doing prep work, hands on culinary, support of staff, some ordering if needed.


+ Has a work history demonstrating strong leadership skills as well the ability to work collaboratively

+ Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service

+ Have healthcare management experience a plus.

+ ServSafe certified and well-versed in regulatory and sanitation practices

+ Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.

+ Oversight of the Patient Services area, patient food service production, and diet office

+ Ensuring excellence in service quality and delivery schedules

+ Acting as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives.

+ Working with the diet office to review and address any patient menu/meal concern. Daily patient meal rounding


**Careers in Health Care Services** :


Working for Sodexo in Health Care allows you to offer patients, health care professionals and caregivers around the world the best health care experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexos unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


**Working for Sodexo:**


How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance every day.


Are you ready to start your Sodexo career? Apply now!


+ Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

+ Obtain the first dose of a two-dose vaccine no later than January 27, 2022; and the second dose no later than February 28, 2022; or

+ Obtain one dose of a single-dose vaccine no later than January 27, 2022


+ After February 28, you must be fully vaccinated before you can start work. Fully vaccinated by February 28 means:


\#


**Position Summary**


The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable


Primary Responsibilities:


**Client / Customer Service - 20%**


+ Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.

+ Provide effective communication for clients and customers to ensure excellent customer service.

+ Effectively partners with client and Sodexo employees to drive successful outcomes.

+ Complies with all client policies and procedures.


**Operational Excellence - 40%**


+ Owns, drives, and measures operational excellence outcomes of Sodexo and client.

+ Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

+ Creates a continuous quality improvement culture that drives operational efficiencies.

+ Drives change and creates a culture where change is embraced and operationalized.

+ Utilizes all operational processes to drive continuous improvement and celebrate successes.


**Analysis & Decision Making - 20%**


+ Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.

+ Accountable for effective utilization of labor resources.

+ Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.

+ Effective risk management by ensuring consistent regulatory and legal compliance.

+ Compliance with supply chain management requirements.

+ Understands and effectively manages unit finances in the Sodexo budgets.

+ Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

+ Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

+ Effectively delegates operational responsibilities to appropriate individuals / positions.

+ Follows best practices in decision making to determine best solutions for the business.


**Safety - 10%**


+ Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

+ Behaviors include: Working as a team for safety

+ Communicating Effectively for Safety

+ Managing Safety Risks

+ Optimizing Human and Environmental Factors

+ Recognizing, respond and reporting incidents

+ Adherence to all operational safety practices and protocols

+ Drives a safety culture throughout the team


**Talent - 10%**


+ Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

+ Creates a culture of continuous learning and development for self and those within the unit assigned.


**Qualifications & Requirements**


Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience


Basic Management Experience - 3 years


Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


**Location** _US-NY-NEW YORK_


**System ID** _814343_


**Category** _General Management_


**Relocation Type** _No_


**Employment Status** _Full-Time_