Position Summary
IT help desk role
IT help desk support staff performs various functions, including providing technical assistance and support related to computer systems, hardware, end users.
The employee required to responds to queries, run diagnostic programs, isolates problem, and determine and implement solution.
Install and troubleshoot end-user equipment, software, hardware, and multimedia.
Respond to requests for technical assistance (remote support and on site)
Provide assistance, coordination, and follow-up on employees questions and problems.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.
Onboarding and off-boarding of employees.
Role and Responsibilities
IT help desk role
IT help desk support staff performs various functions, including providing technical assistance and support related to computer systems, hardware, end users.
The employee required to responds to queries, run diagnostic programs, isolates problem, and determine and implement solution.
Install and troubleshoot end-user equipment, software, hardware, and multimedia.
Respond to requests for technical assistance (remote support and on site)
Provide assistance, coordination, and follow-up on employees questions and problems.
Redirect issues to the appropriate resource.
Identify situations requiring urgent attention.
Onboarding and off-boarding of employees.
Requirements:
Strong desire to learn and to progress in the IT field.
High customer orientation skills and communication skills for interfacing with employees in a multitasking environment.
Familiarity with hardware components (desktops, laptops, and servers).
Experience in troubleshooting both Windows & Linux environments.
Knowledge of networking components and infrastructure.
Adaptable and flexible in a fast-changing industry and work environment
Fluent Hebrew & English
Technologies in use and Preferred qualifications:
Fully capable of handling Office 365/ Microsoft Office support in high levels.
Firewalls\\VPN
Windows Operating systems
Windows domain environment (AZURE / DC / DNS / DHCP)
SSO technology
Deep knowledge in operating overseas organizations and support is prefferd.
Skills and Qualifications
Technologies in use and Preferred qualifications:
Fully capable of handling Office 365/ Microsoft Office support in high levels.
Firewalls\\VPN
Windows Operating systems
Windows domain environment (AZURE / DC / DNS / DHCP)
SSO technology
Deep knowledge in operating overseas organizations and support is prefferd.
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