Sr. Experience Design Researcher, Bank of America
Charlotte, North Carolina;Waltham, Massachusetts; San Francisco, California
**Job Description:**
At Bank of America, were guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of Americas Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
The XD Research and Strategy Lab has a charter to explore, measure, test and experiment against all aspects of the customer experience within the Bank of America ecosystem. From financial centers and ATMs, to digital products, emerging technologies and anything in between and beyond. The XD Research and Strategy Lab is embedded with the delivery teams to ensure high quality, user-centered solutions while also identifying new opportunities to inform mid to long-range product planning.
**As a Sr. Experience Design Researcher**
We are looking for an ambitious, self-starter that we can plan, execute and report out on generative, evaluative and strategic research. This researcher should be able to define, inform and assess the consumer experience and focus in what matters. This researcher should have a deep passion and experience in understanding human behaviors and needs and hold themselves up to the highest standards of quality and professionalism, delivering research on-time and on-budget while finding creative ways to optimize around constraints. This researcher must be a collaborator and successfully partner with teammates from across the organization, to apply design research findings and drive optimal customer experiences. You will work closely under the guidance of the Associate Director for all initiatives and ensure high quality results.
**Were a culture that:**
+ Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
+ Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
+ Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
+ Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
+ Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
**Youre a person who has (required skills):**
+ At least 6 years of experience design research across channels (online, mobile, voice, or other physical customer experience channels)
+ Degree in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field
+ Expert in the use of the latest tools and techniques in qualitative and quantitative design research
+ Expert in Design Thinking and human-centered design, with experience in persona development, journey and experience mapping
+ Highly skilled in planning and executing generative Design Thinking empathy research, and in planning and facilitating Design Thinking workshops and design ideation sessions
+ Analytical skills and the ability to glean insights from research observations from generative and evaluative research findings and turn those insights into actionable design concepts
+ Experience in ethnographic research as well as lab-based and remote qualitative and quantitative design and usability research
+ The ability to identify themes and opportunities for design innovation from generative research.
+ Ability take research from planning to execution and reporting to all levels in the organization.
+ Strong facilitation, presentation and story-telling skills
+ Ability to navigate cross functional teams to plan and execute research in a collaborative nature
+ Knowledge of best practices in user interface design and the ability to make research-based design recommendations
+ Knowledge of both Agile and Waterfall design and development processes
**And you are a person who:**
+ Is a continuous learner who is open to feedback and adapts quickly and positively to change
+ Is enthusiastic about experience design and research, highly motivated self-starter with a strong work ethic
+ Has the confidence to question customer experiences & processes to make improvements
+ Can take research from a vision to a plan, communicate to teammates and partners, efficiently execute foundational, generative and evaluative research and effectively present findings across different levels in the organization
+ Collaborates effectively to get things done, building and nurturing strong relationships
+ Is exceptional at problem-solving, issue resolution and time management
**Youll be better prepared if you have (desired skills):**
+ Masters degree or PhD in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field
+ Experience with Adobe Creative tools and web analytics
+ Deep knowledge of and experience with research platforms, techniques and statistical analysis
+ Exceptional facility with Microsoft Power Point and Office suite
+ Expertise with other presentation, prototyping and design collaboration tools
+ Excellent communication and networking skills; able to drive consensus
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
Monday - Friday 8 am - 5 pm
**Referral Bonus Amount:**
10000
**Job Description:**
At Bank of America, were guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of Americas Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.
The XD Research and Strategy Lab has a charter to explore, measure, test and experiment against all aspects of the customer experience within the Bank of America ecosystem. From financial centers and ATMs, to digital products, emerging technologies and anything in between and beyond. The XD Research and Strategy Lab is embedded with the delivery teams to ensure high quality, user-centered solutions while also identifying new opportunities to inform mid to long-range product planning.
**As a Sr. Experience Design Researcher**
We are looking for an ambitious, self-starter that we can plan, execute and report out on generative, evaluative and strategic research. This researcher should be able to define, inform and assess the consumer experience and focus in what matters. This researcher should have a deep passion and experience in understanding human behaviors and needs and hold themselves up to the highest standards of quality and professionalism, delivering research on-time and on-budget while finding creative ways to optimize around constraints. This researcher must be a collaborator and successfully partner with teammates from across the organization, to apply design research findings and drive optimal customer experiences. You will work closely under the guidance of the Associate Director for all initiatives and ensure high quality results.
**Were a culture that:**
+ Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
+ Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
+ Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
+ Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
+ Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
**Youre a person who has (required skills):**
+ At least 6 years of experience design research across channels (online, mobile, voice, or other physical customer experience channels)
+ Degree in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field
+ Expert in the use of the latest tools and techniques in qualitative and quantitative design research
+ Expert in Design Thinking and human-centered design, with experience in persona development, journey and experience mapping
+ Highly skilled in planning and executing generative Design Thinking empathy research, and in planning and facilitating Design Thinking workshops and design ideation sessions
+ Analytical skills and the ability to glean insights from research observations from generative and evaluative research findings and turn those insights into actionable design concepts
+ Experience in ethnographic research as well as lab-based and remote qualitative and quantitative design and usability research
+ The ability to identify themes and opportunities for design innovation from generative research.
+ Ability take research from planning to execution and reporting to all levels in the organization.
+ Strong facilitation, presentation and story-telling skills
+ Ability to navigate cross functional teams to plan and execute research in a collaborative nature
+ Knowledge of best practices in user interface design and the ability to make research-based design recommendations
+ Knowledge of both Agile and Waterfall design and development processes
**And you are a person who:**
+ Is a continuous learner who is open to feedback and adapts quickly and positively to change
+ Is enthusiastic about experience design and research, highly motivated self-starter with a strong work ethic
+ Has the confidence to question customer experiences & processes to make improvements
+ Can take research from a vision to a plan, communicate to teammates and partners, efficiently execute foundational, generative and evaluative research and effectively present findings across different levels in the organization
+ Collaborates effectively to get things done, building and nurturing strong relationships
+ Is exceptional at problem-solving, issue resolution and time management
**Youll be better prepared if you have (desired skills):**
+ Masters degree or PhD in Usability Engineering, Research, Human-Computer Interaction, Cognitive Psychology, Anthropology or a related field
+ Experience with Adobe Creative tools and web analytics
+ Deep knowledge of and experience with research platforms, techniques and statistical analysis
+ Exceptional facility with Microsoft Power Point and Office suite
+ Expertise with other presentation, prototyping and design collaboration tools
+ Excellent communication and networking skills; able to drive consensus
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22060137
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Tori Roy
Referral Bonus:
10000
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
