**Hulus Content Operations team is seeking a Supervisor of Media Delivery Operations who will be an exceptional leader to our VOD Content Operations team. As a Supervisor of Media Delivery Operations at Hulu, you will lead a team responsible for the management of the health and accuracy of Hulu's large content library and the operational effectiveness of Hulu's content pipeline. You are a trusted operational advisor to all teams and often partners with Engineering & Product teams. The right person for this role has working experience in all manner of video operations, asset management, project management and digital distribution. If you are a logical problem solver who thrives on new challenges, is driven to improve operational effectiveness, can troubleshoot on the fly, excels in cross-team collaboration, is highly organized, and has strong communication and leadership skills, then this is a great role for you!**


+ **Serve as a leader for a team responsible for identifying, troubleshooting, triaging, and improving upon an array of complex metadata, A/V, and systems challenges**

+ **Ensure the team follow the established content incident management process for VOD content related issues; work to improve upon established incident management processes**

+ **Be a voice of operational improvement within Hulu's digital supply chain and content toolset; independently and proactively analyze operational workflows to propose scalable solutions to operational issues**

+ **Provide operational guidance and communicate tech challenges and business requirements effectively to a variety of stakeholders**

+ **Utilize your advanced understanding of standard methodologies to build stronger Ops/Development relationships**

+ **Manage multiple tasks simultaneously and be able to respond to issues in a timely and effective manner**

+ **Willingness to take part in a rotating on-call schedule to address timely issues off-hours**


**Responsibilities and Duties of the Role:**


+ **Focus on major areas of work, typically 20% or more of role**

+ **People Management**

+ **Meet with stakeholders, engineering, and product teams to drive operational needs of the team**

+ **Troubleshooting and running analysis of trends, issues, and problems**

+ **Documentation and runbooks**


**Required Education, Experience/Skills/Training:**


+ **Minimum 4 years experience in digital distribution, project management, incident management, post-production and/or asset management**

+ **Strong people management skills**

+ **Strong digital video and delivery experience, including knowledge of various video specifications, ingest platforms, and content management systems**

+ **Expertise with the digital content lifecycle, from production through distribution, including post-production, QC, packaging, and delivery**

+ **Outstanding communication skills and the ability to effectively present requirements, challenges and solutions across internal and external teams and partners**

+ **Ability to deliver incredibly high-quality results in a heavy multitasking environment**

+ **Experience with network file systems, high-speed transfer services**

+ **Bachelor's Degree, TV/Film Production, Communications, or similar**


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**NICE-TO-HAVES:**


+ **Experience constructing complex SQL and database queries**

+ **Experience with Python programming language**

+ **Experience with Terminal (OSX) and Ubuntu (Linux) command line operations**

+ **Familiarity with Agile, Kanban, and Scrum methodologies**

+ **Experience in new and emerging video/audio encoding technology**


**Job ID:** 10007807

**Location:** Santa Monica,California

**Job Posting Company:**
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.