Description
SAIC is hiring a Systems Administrator / Technical Help Desk Analyst as part of the Global Air Transportation Execution System (GATES) Program in O’Fallon, IL.
ROLES AND RESPONSIBILITIES:
Provides 24/7 support to GATES users
Maintains ticket documentation for daily, weekly, and monthly meetings
Provides ad-hoc reports as needed
Monitor/troubleshoot servers for latency and connection issues
Applies GATES patches/upgrades as required
Activates/Deactivates DGATES as needed
Maintains CLE refresh and backup requests
Troubleshoots GATES system issues to determine cause
Implements appropriate repair for GATES systems issues
Accurately updates internal tracking mechanisms to ensure all required systems receive upgrades
Determines if trouble tickets require escalation to Level 3 support in a timely manner
Contacts/collaborates with Level 3 personnel for trouble ticket resolution that requires Level 3 support
Pulls GATES logs at various worldwide GATES sites to support Level 3 troubleshooting
Sends trouble tickets back to Level 1 to close out ticket when complete
REMOTE WORK - Authorized within a 2-hour radius of Scott AFB IL. Must maintain reliable high-speed internet to perform remote work.
SHIFT WORK - 2PM to 10PM or 10PM to 6AM are possible shifts. Day shift 6AM to 2PM untill fully trained. 8 hours expected per day.
Qualifications - External
EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience. Other relevant experience and certifications considered in lieu of education, etc. requirements.
Proven expertise in supporting and troubleshooting hardware, software, and networking issues
Solid knowledge of LAN/WAN network administration support under Windows 2003/2008/2012/2016 and RHEL7
Excellent communication skills, adept at speaking in technical or non-technical terms
Solutions-oriented multitasking professional with strong work ethic
Able to follow Information Assurance Guidelines and Confidentiality Agreements to protect company and customer assets
TECHNICAL SUMMARY
Hardware: Desktops, Servers, Switches, Routers, internals, and peripherals (Dell, HP, and CISCO)
Systems: Windows 2000, XP, 7, 10, Windows Server 2013, 2008, 2008R2, 2012, 2016
Protocols: TCP/IP, DHCP, DNS
Software: MS Office Suites 2003, 2007, 2010, 2013, 2016
Experience with: Active Directory, Arc Serve backup agent, CISCO Switching, Cisco CLI, Cisco Call Manager, Cisco IOS, Cisco ISE, Cisco prime, iMonitor, Live Action, Microsoft Exchange, Network Performance monitoring, Of Mice and Men, Splunk, Solar winds, Symantec Endpoint, Symantec NetBackup, Telnet, , What’s up Gold, WireShark, Hazelcast
Familiar with: Intrusion Detection/Prevention, Systems and Network Security, Snort, Nmap, Nessus, ITIL, ITSM, Cisco Routing, VMware, SCCM, IIS, Blue Coat, Wireless Networking, VLAN, VTC,
CERTIFICATION REQUIRED:
CompTia Security+ _CE
CERTIFICATIONS DESIRED:
Microsoft Certified Professional (70-410)
CompTia A+_CE
CompTia Network+_CE
IAT Level II
CLEARANCE:
US Citizen with an ACTIVE Secret security clearance.
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience.
Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
