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Position Summary:

The Solutions Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.

Primary Responsibilities:

Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs, and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WPs, use cases) for customers and partners
Maintain knowledge of competitive landscape and share with peer group
Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned

Customer support activities include:

Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
Develop and maintain trusted advisor relationships with customer technology staff and management
Consistently provide world-class customer service during pre-sales and post-sales activities
Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
Actively use Salesforce.com for each opportunity and named account
Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
Understand and effectively utilize F5 organizational resources
Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
Identify and qualify technical opportunities
Influence Sales strategy
Determine viability of opportunity and map out account political structure

Channel support activities include:

Support F5 channel partner sales initiatives
Provide channel partners sustainable training on F5 solutions and competitive differentiation
Provide channel partners technical expertise and oversight as required
Proactively provide consultative support
Work in collaboration with Channel and Sales management to establish channel partners and to qualify partners ability to sell F5 solutions

Post sales activities include:

Understand and follow escalation process
Partner with the F5 Technical Support and customers/partners to resolve issues

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities:

Expert written and oral communication skills
Expert presentation skills
Experience with MS office suite or Works
System administrator skills with UNIX, Microsoft or application knowledge
Network design background
Demonstrate expert knowledge of:
Industry and F5 Networks-targeted technologies
Industry trends and cycles
Windows: NT, 2000, 2003
Network Design background is required
Demonstrate proficiency in:
Configuration and troubleshooting of servers,
Active Directory
Domain design
CIFS/SMB. DFS, FRS experience a plus.
Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX a plus, with expertise in at least one of the two Operating Systems.
Mastery of: Storage subsystem skills and storage

Qualifications:

8+ years related industry experience
4+ year pre-sales experience
BS/BA or equivalent work experience

Physical Demands and Work Environment:

Duties are performed in a normal office environment while sitting at a desk or computer table.
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
Duties may require out of town travel up to 60 - 80% of the time.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.