Job Summary:
Location: United Kingdom
Division: Ticketmaster UK
Contract Terms: Permanent
THE TEAM
This position will be a part of the Private Cloud team. The team is responsible for Ticketmasters core private cloud on-prem infrastructure at a global scale. The mission of the team is to build and maintain reliable, scalable and secure private cloud services which can be easily consumed or used by technology teams via APIs or self-service tools. Automation is in our DNA and we strive to make our services simple and easy to use. The current platform is based on Apache CloudStack (KVM) and Microsoft Hyper-V, with upcoming plans for VMware.
Team Responsibilities and Focus:
Standards and enforcement of access management
Maintaining standard IaC tooling and related product release schedule
Designing scalable, automated and maintainable private cloud platform solutions
Design and architecture of future private cloud architectures
Working with internal groups, such as Information Security, Network Engineering, Data Center Ops, Managed OS and Cost Optimization to establish best practices and implementation around operating systems, IaC, security, networking and efficiency
Implementation of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activities
Provide consultation and operational support work to development teams
Education and evangelization of private cloud related capabilities
Active participation in agile practices and cross departmental program management
THE JOB
Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our private cloud solution. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24x7 production environment, as well as development and test environments. You will be maintaining a large number of Windows Hyper-V hypervisor clusters and Linux KVM hypervisors / CloudStack clusters (hosting thousands of VMs), and will be a key player in the implementation of our next generation private cloud platform, based on VMware. You will write tools to automate routine and complex tasks, and troubleshoot application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role will be expected to be, or quickly become, a virtualization subject matter expert, and help drive efforts to improve automation and tooling. This role is not directly responsible for the supported VMs or applications, but rather for the platform supporting those.
This is an exciting time to come on board with Ticketmaster, as we look to the "Return to Live". We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in a number of ways.
WHAT YOU WILL BE DOING
Provide subject matter expertise for our private cloud virtualization platforms
Proactively identify and address stability, capacity, and performance concerns
Implement provisioning and deployment automation / IaC solutions
Identify, develop, & implement solutions to other needs for process automation
Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology
Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
Support PCI / security compliance requirements (upgrades, defect management, etc)
Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
Respond to, recover from, and prevent future occurrences of failures & outages
Participate in on-call and potentially some after-hours support as required
WHAT YOU NEED TO KNOW
Intermediate to advanced virtualization related concepts to possibly include VMWare, KVM, QEMU, libvirt / libvirtd, Xen, Microsoft Failover Hyper-V Clustering
Intermediate level understanding of virtual compute concepts (such as: hyperthreading, hypervisor scheduling, NUMA balancing, steal time)
Intermediate level understanding of networking concepts, including VMware NSX, SDN, VLANs, virtual switching, network segmentation, RDMA, RoCE
Intermediate level understanding of storage concepts, especially as related to virtualization (vSAN, Storage Spaces Direct, etc)
Proficient at scripting (PowerShell, Python, GoLang, etc), with demonstrable automation experience, and working with APIs.
Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
Experience with software development life cycle (SDLC) and agile/iterative methodologies
Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
YOU ARE
Extremely knowledgeable on virtualization related subject matter
Autonomous and proactive
Passionate about technology and transformation
Self-motivated activator, energetic and tenacious
Comfortable with working in cross functional and multidisciplinary teams
Excited about taking on challenging technical problems and devising creative solutions
Comfortable working with structured Change and Incident Management
Deeply concerned with the security and compliance implications of your services and solutions
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#LI-remote
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
