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Job Category
Customer Success Group
Job Details
Tableau is a Salesforce company and a market leader Gartner Magic Quadrant for BI & Analytics. We build solutions that help people see and understand data.
Join us and discover a future of new opportunities.
We are currently seeking a Technical Account Manager to join our TAM team based in London. Serving as the customers trusted Tableau advisor you will become an extension of their workforce through various areas of personalised service. In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. You bring senior level technical expertise, and will act as the main technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. The Technical Account Manager will primarily be working with a dedicated customer.
Some of the things youll be doing include
Develop an in-depth understanding of the customers Tableau environment, business stakeholders, and their reporting and analytical needs.
Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
Provide thorough root cause analysis on issues that could impact your customer in the future.
Oversee successful implementation Tableau Blueprints Agility arm.
Build strong cross-functional working relationships with Sales, Engineering, and Product Management.
Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer.
Communicate with all required stakeholders on crucial support cases and high priority issues.
Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
Contribute to Tableau knowledge, community, and training resources.
Prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conference.
Who you are
To be successful in this role, the following experience is preferred:
Relevant experience in technical account management or a customer-facing role supporting enterprise level, critical applications.
Experience with databases, SQL, Windows / Linux Server and security infrastructure.Tableau technical skills and/or the ability to acquire in depth knowledge of Tableau products.
Good understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers. Good understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
Superb Communication skills. You know what to say and more importantly, how to say it. Must have the ability to empathise with customers and convey confidence. Able to explain highly technical issues to a non-technical audience.
Collaborate and own. Able to prioritise and route-specific customers needs to the proper channels. Take ownership and work towards a resolution.
Diligent. Nothing gets overlooked when it comes to you.
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring on board to help us continue to build one of the best companies in the world!
Accommodations
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Salesforce welcomes all.
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableaus intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!
