What Youll Do
Cisco Support Services ( TAC) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:
Should be able to solve TAC cases with no or minimum guidance
Skilled to handle complex and critical customer call
Ability to analyse, configure and solve problems in large networks
Engage and collaborate with multiple stakeholders to resolve customer issues
Provides consultation to independently tackle complex product and network problems
Effectively utilizes complex lab setups to replicate customer reported issues
Submit complete and correct defect reports when deemed fit
Who Youll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Switching TAC team works on complex issues with some of Cisco's top customers. It's an opportunity to master the latest technology and products, while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.
Who You Are
Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000
Excellent in communications ( verbal and written) and customer handling skills
Commit to continuous learning, results orientation and teamwork
Good troubleshooting approach and crisis management skills
