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Customer Success Group
Tableau is one of the worlds fastest growing software companies. Weve been ranked as the clear market leader in the Gartner Magic Quadrant for BI & Analytics for the seventh year running. Not only do we have world-class products, Tableau is also the 3rd fastest growing marketable skill! If that isnt enough, we are now also part of Salesforce, one of the largest software groups in the world.
Your role
Within our application, server and cloud teams, youll support our diverse customer base across multiple industries. Youll triage and resolve highly complex, technical, and application-related issues, which impact product functionality in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.
Some of the things youll be doing
Research, reproduce and lead support case to resolution.
Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
Collaborate with Technical Support, Development and Consultants to resolve highly complex technical issues.
Partner with Development teams to prioritise and resolve customer cases.
Document known solutions to internal and external knowledge base.
About you
You will have exceptional troubleshooting and communication skills coupled with knowledge and demonstrable experience in some of the following areas:
Databases MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
Networking TCP/IP, DNS, SSL, Fiddler, Wireshark
Authentication Active Directory, SAML, Kerberos, OAuth, OpenID
Operating Systems Windows Server, Linux (Red Hat and Debian), Mac OSX
Virtualisation AWS, Citrix, Azure, VMWare
As we support customers across EMEA, should you speak any additional languages, particularly in French, German or Spanish, this would be highly desirable.
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your on-boarding programme.
What youll achieve
3 months:
Attend our 3 week bootcamp
Build your product knowledge through peer shadowing and customer interactions
Master our support workflows and processes
Begin to share your knowledge and expertise with other team members
6 months:
Earn certifications, become a Qualified Associate in Tableau Desktop or Server
Identify an area of subject matter expertise
Continuous learning is encouraged and supported through sponsorship of third party certifications and free access to external learning platforms.
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Salesforce welcomes all.
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableaus intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!