Position Title: Business Analyst III - P3

Company Summary

Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demandconnecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, were an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Business Analyst III provides data and analysis services empowering decision makers through reports, dashboards and other interim solutions. This position works closely with internal customers to develop requirements to monitor and assess the business through meaningful data and analytics. The Business Analyst III also provides consultative services to recommend analysis techniques to discover trends and investigate anomalies in data.

Responsibilities

Analyze a variety of business requirements and provide recommendations as relates to the overall improvement and benefit of the team and management.

Lead efforts with managers and other team members completing project activities to review project status and implement project changes as necessary.

Decompose high-level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those that must base their work on the requirements.

Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.

Utilize available coding and development tools to create reports, dashboards, and interim business solutions

Develop and deploy reporting and analysis that is accurate, complete, and properly summarized to aid in management of business and management decision making.

Analyzes large amounts of data and investigates and researches anomalies. Works with department and/or functional teams to correct issues when identified.

Design, test and deploy reports for general usage. This may or may not require involvement with the Data & Digital (D&D) Business Intelligence team.

Understands flow of data through internal systems in relation to departmental needs.

Works with D&D teams as necessary to ensure production reports are updated appropriately when impacted from system changes and enhancements or when bugs are discovered

Support management in decision making process by delivering a diverse range of solutions to business problems

Coach, mentor, and train teammates

Education/Certifications

Bachelors Degree or equivalent experience in Business, Information / Computer Science, Math, Business Analytics, or related field preferred

Experience/Minimum Requirements

Five (5) + years of work experience in delivering BI solutions with a strong preference of experience working in the Power BI service

Two (2) years of project coordination / project management

Proven experience writing technical requirements for analysis and business process mapping

Experience working with Business end users

Ability to create/ develop reports with particular attention given to detail and accuracy

Has thorough knowledge of other corporate software, programs, and data tools. Assists managers with report design and development. Tests reports and ensures that they perform as expected

Expectations

Ability to weigh various suggested technical solutions against the original business needs

Ability to manage multiple projects and sets own priorities to accomplish objectives

Be able to work under pressure and deal with diverse personalities and situations in a dynamic environment

Ability to work in a team-oriented, collaborative environment; good interpersonal skills

Strong verbal and written communication skills.

Excellent organizational and time management skills

Highly self-motivated and cooperative attitude

Strong customer service orientation

Excellent analytical, mathematical, and creative problem-solving skills

Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements

Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information

Keen attention to detail and ability to access impact of design or coding changes prior to implementation

Considerable exposure to the operation and analysis of relational database software and standards

Oracle SQL coding skills with particular attention given to detail and accuracy

Develop reports using various software and tools (ServiceNow, Power BI, Tableau, Oracle, WebFOCUS, and MS Excel)

The ability to be a self-starter and progress projects forward in the presence of uncertainty

Organizational Relationship

Reports to:Manger Business Performance

Title(s) of direct reports (if applicable): N/A

Working Conditions:This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

#LI-TD1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Operations