About the space:

At Chase, we™re committed to making a difference in our communities and doing what's right for our customers. We™re proud to serve nearly half of America™s households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

The Position:

We are looking for an experienced UX writer who can help us solve complex problems as we reimagine how we create value. As an essential member of our team, you™ll partner with design, research, product and tech stakeholders to understand our customers™ needs and create engaging and innovative experiences. You™ll use research and data to identify customer pain points, drive the UX strategy and be an advocate for our customers.

About You:

You™re passionate about user experience.
You're a storyteller who knows how to create clear, concise and engaging content.
You understand design thinking and UX best practices.
You™re a problem solver with a knack for simplifying the complex.
You™re excited by new challenges and energized by working in a collaborative, team-based environment.

Responsibilities:

Work with cross-functional partners to understand and align on project objectives, goals and requirements.
Leverage user insights and data to inform and optimize content.
Partner with designers to develop wireframes and iterative prototypes.
Write, shape and deliver digital content (UI, product education, navigation, etc.).
Collaborate with content strategists to drive consistency across products and channels, leveraging voice, tone and brand standards.
Adhere to content governance and approvals process for assigned programs.

Qualifications:

Bachelor™s Degree (or higher)
Minimum of 5 years™ experience in UX writing, UX design or other user-focused experiences
Excellent written and verbal communication skills
Thorough knowledge of English language, grammar, spelling, punctuation and usage
Proactive, solution-oriented mindset with strong attention to detail
Experience working with brand and copy standards, including style, voice and tone
Exceptional time management and organizational skills, including the ability to successfully manage multiple priorities, follow schedules and meet deadlines
Experience working with cross-functional partners (designers, researchers, product managers, technical and legal/compliance) in an agile environment

Keyword: card%20services