Help us architect our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have a premium-brand regional or strategy experience? If so, prepare to innovate, create and inspire. The Video Engineer (Infrastructure Engineering Senior Advisor) is responsible for evaluating products and solutions for use by Cigna, designing and implementing technical solutions, and providing tier 3 support to operations for complex issues.
Responsibilities
Act as a liaison between the Unified Communications teams, other infrastructure groups and external vendors.
Experience in generating and maintaining requirements, testing and evaluating possible future technical architectures, analyzing and resolving complex system issues, leading and/or participating in architecture reviews and providing technical guidance based upon expertise
Act as a contributor and/or leader of Subject Matter Expert teams
Provide work estimates and budgets for IT initiatives that involve video environments
Lead various global initiatives as required through projects, day-to-day support or ad-hoc requests
Responsible for configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment to include infrastructure, conference room, desktop, and mobile codecs.
Develop and communicate engineering standards and procedures as it relates to CIGNA's networking infrastructure to ensure that all standards and procedures are in accordance with Service Level Agreements
Identify opportunities available with evolving network technologies. Focus on evolving standards in the video communications industry and assess the financial and business impact to CIGNA
Provide guidance, support, and training to the other members of the Video Services team as it relates to architecture and standards
Provide 3rd and 4th level technical support (troubleshooting)
Proactively identify needs for improvements, capacity changes and upgrades. Plan and implement upgrades and patches to stay on current versions
Create and maintain as-built documentation, user guides and spec-books
Qualifications
High School Diploma or equivalent; Bachelor's Degree preferred.
Expertise in these specific platforms and/or listed areas of emphasis:
VBrick (video streaming)
Multicast and unicast distribution over LAN and WAN topologies
Management and optimization of live and on-demand streaming infrastructures
Caching of on-demand content
SAML / SSO authentication
Akamai / global CDN utilization
Flash, H.264, HLS video formats
CMS (collaboration platform)
Clustered call platform management and design
Load balancing and global call distribution
XMPP and WebRTC scaling
AppSpace (digital signage)
Content distribution and playback on HTML5 and Windows-based media players
Proactive and reactive monitoring of distributed hardware and content
Understanding of AV technologies related to digital signage (e.g. video resolution and formatting)
Integration with third-party metrics and life safety
Cisco Video Conference Endpoints and Infrastructure
Room series, MX, SX endpoints
VCS video call control
TMS infrastructure management
MSE and TPS video bridges
SIP, H.323, H.239, and BFCP protocols
AV Integration
Best practices for design and implementation
Expert-level troubleshooting ability of complex integrated systems
Crestron Digital Media and control
Audio DSP programming familiarity and knowledge of room acoustics
IP networking
LAN and WAN topologies
UDP multicast and unicast
Network access control and 802.1x security
QoS for multimedia traffic across LAN and WAN environments
Desktop and Server
Web-based collaboration integration and troubleshooting (e.g. WebEx)
Advanced knowledge of LDAP, DNS, 802.1x, SFTP, RDP, BFCP
Experience with Microsoft, Linux, and Apple environments
Presentation, vendor management, and excellent analytical skills
Excellent interpersonal skills and team orientation
Preferred Certifications
Cisco CCNA and CCNP
Infocomm CTS and CTS-D
Crestron DMC-D4K
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
