Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have collaboration or design experience? If so, prepare to innovate, create, and inspire. The Workforce Engagement API Developer (The Infrastructure Engineering Senior Advisor) role will be responsible for the design, implementation, maintenance, and 2nd level support of Cigna's Workforce Engagement Applications which consists of Verint's Suite of products (WFM, Recording, Operations Manager, AQM, DPA, etc..). The API Developer is responsible for designing, developing, documenting, implementing, and full lifecycle management of custom API solutions, API platform management, and solutions integration for the organization. This position is also responsible for taking a leadership role when developing and supporting solution designs and API integrations.
Responsibilities
Engineering of Verint's Suite of Products (WFM, Recording, Transcription, DPA, Quality, etc.).
Building API integrations into the Verint Database.
Building reporting dashboards for both IT & Business related needs.
Understanding of Cisco UCCE and Genesys.
Utilization of non-production WFE environments for API builds.
Help develop and deploy automation tools to support the operation and uptime of Cigna's contact center.
Utilization of Verint's Developer portal to test/deploy new integrations into SQL.
Test application patches and document rollout procedures.
Support the long-term enterprise strategy for the contact center WFE platform.
Provide technical leadership for contact center WFE initiatives.
Create, build, and maintain data pipelines from disparate sources that meet functional / non-functional business requirements.
Create, maintain, and reuse existing ETL processes, employing a variety of data integration and data preparation tools.
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing pipelines for greater scalability, etc.
Work with stakeholders including Product, Data, and Business teams to assist with data-related technical issues and support their data needs.
Create datasets for operational reports, key performance indicators/metrics, or other insights into current organizational activities.
Create datasets for analytics and data science to provide the ability to uncover the answers to major questions that help organizations make objective decisions and/or gain a competitive edge.
Write, debug and implement moderately complex queries involving multiple tables or databases across platform(s).
Work with product owners to define functional and non-functional requirements.
Design data models and business logic to meet specified requirements.
Produce documentation for software and systems.
Assist in building a team of software developers.
Qualifications
High School diploma; Bachelor's degree preferred.
3+ years of Fast API experience (Python).
3+ years of Java experience.
3+ years of SQL experience.
3+ years of software development experience.
3+ years of Contact Center Engineering experience.
Proficient in designing API specs using RAML, Swagger, OpenAPI, or other API modeling languages.
Developer Experience preferred.
Expertise with object-oriented programming languages.
Expertise with relational databases.
Proven ability to design, build, and document APIs.
Strong technical communication skills.
Results-focused, collaborative, and pragmatic.
Familiarity / Expertise with FastAPI framework.
Familiarity with Ops platforms tools and processes (AWS, CircleCI, etc.).
Data pipeline/data engineering experience.
For this position, we anticipate offering an annual salary of $111,900 - $186,500, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
