Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to Public Sector, Schools, Utility, and Healthcare agencies throughout North America. Harris focus is on creating long-term relationships with its customers and ensuring that it meets the changing needs of its customers over time. Our Corporate IT Department is seeking a well-versed Office 365 -Application Specialist. The primary objective of the position is to contribute to a team of Applications specialists to securely deliver support for Microsoft Active Directory Domain Services, Microsoft Exchange, Microsoft Teams, Sharepoint and Microsoft 365 workloads.

• Provide high level support to end users to quickly identify and resolve key issues as well as focus on projects.

• Ensure performance and availability to meet SLAs and objectives through monitoring, timely service restoration, and tuning.

• Duties may include implementation,maintenance/administration,and troubleshooting and diagnostics.

This opportunity is remote within Canada or USA.

Job Description

• Provide day to day tier 3 support for multiple messaging and collaboration technologies like AD, Exchange Online, MS Teams, Voice , SharePoint online and other Office 365 workloads.

• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problem

• Resolve issues and modify configurations to Identity Management (Cloud, Synced, Federated Identities, Azure AD)

• Understanding of and adherence to ITIL best practices and change management

• Review business practices and make recommendations for improvements

• Influence and assist with the design, when appropriate, of new alternatives.

• Maintain existing and, as required, develop new documentation that will include but is not limited to Standard Operating Procedures and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards

• Interact with all IT teams to support them in their collaboration needs.

WHAT WE ARE LOOKING FOR

• Minimum 5 years experience in IT

• Extensive experience supporting various Office 365 workloads like Exchange Online, MS Teams, Enterprise Voice, SharePoint online, One Drive for Business etc.Should be SME for at least one of the office 365 technology.

• Experience in email, Teams or SharePoint migration.

• Knowledge of Windows and Active Directory, TCP/IP, DHCP, DNS, etc

• Knowledge of identity management using Azure AD connect, ADFS and SSO technologies like SAML.

• Scripting experience in powershell, vbscript preferred.

• A team player with a track record for meeting deadlines

• Takes ownership of assignments, working with minimal direct supervision

• Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.

• Excellent interpersonal, organizational and facilitation skills

• Excellent documentation skills including architecture, runbooks, and knowledge transfer

• Willingness to learn and develop new skills

WHAT WILL MAKE YOU STAND OUT

• Office 365 tenant to tenant mail or teams or SharePoint migration experience.

• Knowledge of SIP/VOIP, Gateway, SBCs

• Experience working with Contact Center solution

• Proficient with Power Apps, Power Automate, and administration of Power Platform

• Understanding of Yammer functionality and support