Production Services Specialist, Core Technology Infrastructure
Chandler, Arizona;Richardson, Texas
**Job Description:**
The individual will be responsible for supporting application that uses technologies including, but not limited to PEGA. The ideal candidate would be someone who can collaborate easily and effectively with a large set of stakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
Responsibilities
+ Support applications PEGA technologies
+ Participate in all stages of ITSM process (Incident, Problem, Event and Change Management
+ Debug code to locate reported bugs and issues
+ Provide Level 2 production support for application issues
Required Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA
+ Experience with .net application a plus, but not required
Desired Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA based applications
+ Experience working with business owners of applications, process and project experience a plus
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The individual will be responsible for supporting application that uses technologies including, but not limited to PEGA. The ideal candidate would be someone who can collaborate easily and effectively with a large set of stakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
Responsibilities
+ Support applications PEGA technologies
+ Participate in all stages of ITSM process (Incident, Problem, Event and Change Management
+ Debug code to locate reported bugs and issues
+ Provide Level 2 production support for application issues
Required Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA
+ Experience with .net application a plus, but not required
Desired Skills:
+ Strong PEGA application experience
+ Good experience in trouble shooting PEGA based applications
+ Experience working with business owners of applications, process and project experience a plus
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22069724
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Kathryn Dixon [C]
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
