Production Services Specialist II, Core Technology Infrastructure
Jersey City, New Jersey;Richmond, Virginia
**Job Description:**
The Data Transmission Support team provides enterprise solutions allowing internal business applications to securely exchange data with their external partners. The candidate will Provide integration support for transmission products and protocols. Implementation, administration and business partner support on distributed and mainframe systems
Key Responsibilities:
+ Perform software implementation and administrative support
+ Provide transmission consulting and assistance to business partners and projects
+ Provide level 2 support Provide 24x7 oncall support
+ Support tasks outside normal business hours: Software implementations/upgrades, project support, change implementations, disaster recovery exercise support
Required Skills:
+ Knowledge of basic data transfer terms and concepts
+ Experience implementing and maintaining distributed system software
+ Knowledge of operating systems: Unix (AIX, Sun, HP UX), Linux, OpenVMS, Windows (2003, XP, Vista), z/OS, z/VM
+ Practical knowledge of desktop software - Windows, Word, Excel, Outlook, PowerPoint, Office Communicator, Internet Explorer
+ Excellent oral and written communication skills
+ Can interact and provide support to our internal and external customers effectively
+ Exhibit strong teamwork skills among team members and business partners
+ Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The Data Transmission Support team provides enterprise solutions allowing internal business applications to securely exchange data with their external partners. The candidate will Provide integration support for transmission products and protocols. Implementation, administration and business partner support on distributed and mainframe systems
Key Responsibilities:
+ Perform software implementation and administrative support
+ Provide transmission consulting and assistance to business partners and projects
+ Provide level 2 support Provide 24x7 oncall support
+ Support tasks outside normal business hours: Software implementations/upgrades, project support, change implementations, disaster recovery exercise support
Required Skills:
+ Knowledge of basic data transfer terms and concepts
+ Experience implementing and maintaining distributed system software
+ Knowledge of operating systems: Unix (AIX, Sun, HP UX), Linux, OpenVMS, Windows (2003, XP, Vista), z/OS, z/VM
+ Practical knowledge of desktop software - Windows, Word, Excel, Outlook, PowerPoint, Office Communicator, Internet Explorer
+ Excellent oral and written communication skills
+ Can interact and provide support to our internal and external customers effectively
+ Exhibit strong teamwork skills among team members and business partners
+ Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
Technology Infrastructure Organization:
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
+ Commitment to challenging the status quo and promoting positive change
+ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
+ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22065836
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Kathryn Dixon [C]
Referral Bonus:
0
Jersey City pay and benefits information
**Jersey City pay range:**
$70,000 - $120,000
annualized salary, offers to be determined based on experience, education and skill set.
**Discretionary incentive eligible**
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
**Benefits**
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
