**University of Texas at Arlington**

IT Specialist III

**DIRECT HIRE**



Job Description


ESSENTIAL DUTIES AND RESPONSIBILITIES:


1. Analyze, research, and resolve complex technical support issues related to the LMS reported by faculty and students. Coordinate efforts with other UTA departments as needed to resolve technical issues impacting multiple student- and instructor-facing systems.


1. Document full life cycle of issues to resolution in UTAs ITSM tool. Escalate issues to vendors Technical Support departmentsfor problems not resolvable by the CDE. Maintain the support resource knowledge database.


1. Configure the settings of the LMS and document settings and changes for various environments (PROD, BETA, and TEST). Install and test software integrations. Analyze and research bugs and other potential problems via the Canvas Community. Program scripts to retrieve and analyze LMS-related data.


1. Serve as team lead by assigning and monitoring the flow of support tickets to lower-level Instructional Technology Specialists;train Instructional Technology Specialists on the use of Canvas, Service Now (ticketing system), Respondus Lockdown Browser (test integrity), Unicheck (plagiarism detection), Ally (accessibility), and other applications as necessary; educateInstructional Technology Specialists on the troubleshooting process and departmental policies.


1. Assist the Training team by providing backup at training classes, webinars, and group sessions. Update the Training team on system updates, bugs, and policies.


1. Other duties as assigned


Minimum Qualifications:


Master's degree in Instructional (also Educational or Learning) Technology, or related degree with strong experience in instructional technology. Three years of experience supporting delivery of distance education at an institution of higher education, including two years of learning management system administration experience.


Preferred qualifications:


Canvas application administration experience. Basic knowledge of Macintosh. Help desk and training experience a plus. Experience with HTML, CSS, and JavaScript. Basic API programming knowledge. Experienced in the support of web-related hardware, including PC, Macintosh, web conferencing (e.g. webcams, microphones, external storage.)


Knowledge, skills and abilities:


Extensive experience supporting academic course delivery using learning management systems in a professional capacity. LMS administration experience. Excellent communication (written and oral), customer service and problem-solving skills via phone and email. Experience in technical support of varied desktop platforms, browsers, and related plug-ins. Proficient in MS Office Suite.


Salary: $5,416/month; $65,000/annual

Work Schedule: M-F, 8am-5pm


\#HEJ


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **Education?**


Looking for meaningful work that enriches the lives of students? At Kelly Education, we connect passionate people with great jobs in K-12 public schools, PreK and early childhood centers, and higher education institutions. Whether youre looking to work a few days a week or every day, want to work in a teaching or non-teaching rolewell connect you with flexible work you can feel good about. Even if youre new to the education field, our thorough training and orientation will prepare you to be successful.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.