Managed Health Care Associates, Inc. (MHA) is not only the countrys largest alternate site GPO, but also has established itself as a leading health care services and software company.This evolution reflects our commitment to stay abreast of changes in the alternate site health care market and invest in innovative solutions, software and services for our members including long-term care pharmacies, infusion pharmacies, specialty pharmacies, home medical equipment providers and assisted living and skilled nursing facilities. To learn more please visit www.mhainc.com
Job Purpose:
The Long-Term Care Account Representative (AR) as part of the LTCP Member Experience Team, is an integral member of the overall MHA Long Term Care Pharmacy Division. The LTCP AR is responsible for providing administrative support and key data points to LTC Pharmacies. The AR will analyze automated monthly reports and query studio and provide insight into purchasing trends, outstanding and achieved contract eligibility and anomalies that the AE-Member Engagement Team presents during Quarterly Business Reviews with our LTCP members. Additionally, they will identify and track data inconsistencies via the audit process and effectively communicate issues to the AE- Member Engagement Team while working closely with them to ensure contract compliance and full contract utilization with the goal of driving revenue. The LTCP AR will act as a liaison between MHA Members and MHAs Ops Support Services and Network Admin Services and is committed to providing the highest level of customer services to the MHAs Member Base.
Essential Duties & Responsibilities:
Assist the MHA the Account Executive-AE- Member Engagement Team in achieving MHAs strategic budgetary and business goals.
Provide administrative support to MHA Account Executives
Provide direct member support when needed.
Ability to comprehensively review, interpret and communicate data to the AE- Member Engagement Team and LTCP members.
Maintain a consistent cycle of contact with MHA Member Pharmacies via phone and email.
Act as a liaison between MHA Member Pharmacies and Internal Support Services (IT, Data and Reconciliation, Membership, Contracts, etc.).
Working with their Account Executives to onboard new GPO and LTC Network Pharmacies
Monitor and maintain accurate Member information.
Implement approved account management strategies.
Work closely with LTC Member base to educate them on the MHA Portal for member adaption and continue that education as new Phases get implemented.
Consistent updating and entries into MHAs CRM Salesforce for most up to date information and activity for their Account Executives.
Minimum Qualifications & Competencies:
2-4 Year College Degree Preferred but not required.
2 years of Client/Account management, Customer Service, Internal Sales, Pharmacy Tech, or Billing preferred.
Self-motivator attitude with a proactive desire to dissect and analyze the current needs of the client and help anticipate their future needs.
Must demonstrate strong interpersonal, analytic, time management and organizational skills
Exceptional verbal and written communication as well as effective listening skills
Strong working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
Experience in Salesforce a plus
What MHA Offers:
Competitive salary, including an impressive total rewards and benefits package!
Flexible Paid Time Off, including a hybrid work model, summer hours and at MHA your birthday is a holiday!
Excellent health, dental & vision insurance, with options to fit you & your familys needs
Your health is important! Our wellness strategy focuses on mental and physical well-being
Casual office dress code a friendly and welcoming environment
Training & tuition reimbursement program, because continuing to learn matters and we support your development
A dynamic, ambitious, fun work environment
MHA is a growing and evolving service and technology company, and what really makes us unique is our people. Because at our core, were a People Powered organization and our people come first and our culture matters. Well help you find a fulfilling career path and encourage you to have a life. Let us be the best place youll ever work!
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Administration
