The (Application Support, Technical Lead), accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
**Responsibilities:**
Manages one or more apps support teams. Provides technical oversight across systems and applications, leverage skills across multiple apps support areas. Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. Automate application builds and deployments. Setup/maintain CI/CD pipeline for all projects during project initiation and maintain the documentation. Propose and follow the branching/merge strategies in version control tool.
Comply the project with different MOS (Minimum Operational Standards) standards and suggest/implement improvements. Write scripts and automation using Perl/Shell/Python/Groovy/Ruby. Coordinate and track the technical upgrade projects. Raise and manage service now change for production releases. Collaborate with development and operations team. Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Consults with the primary clients of the application in conjunction with development managers to understand the strategic objectives of users.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency. Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area, accountable for resource planning.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis. Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
**Qualifications:**
**Minimum**
+ 7+ years experience in an Apps Support role would be an added advantage, but not essential
+ Experience with people management
+ Good hands-on working experience on Java 1.8 and Spring Boot framework.
+ IT Operations and Site Reliability Engineering (SRE)
+ Functional understanding of at least one of the AIOps solutions in the market (Splunk, Moogsoft, or Watson AIOps)
+ Hands on experience on deployment automation using one of the tools like uDeploy, Jenkins,OpenShift
+ Knowledge on Oracle database, SQL programming.ss
+ Should have worked on configurations of Source code management tools like Git, Bitbucket
+ Hands on experience on setting up Continuous Integration pipelines with tools like Teamcity, Jenkins or Bamboo
+ Experience on change management tools like service now
+ Experience with application support would be an added advantage, but not essential
+ Effectively share information with other support team members and with other technology teams
+ Education: Bachelors/University degree
**Preferred**
+ Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication.
+ Experience on shell scripting
+ Possess knowledge Linux fundamentals
+ Knowledge on Kafka
+ Knowledge of containers and provisioning tools Docker, Vagrant, OpenShift
+ IT Operations and Site Reliability Engineering (SRE)
+ Functional understanding of at least one of the AIOps solutions in the market (ServiceNow, Splunk, Moogsoft, or Watson AIOps)
+ Knowledge of Orchestration using Kubernetes or Swarm
+ Knowledge of Continuous monitoring using ELK, Splunk. Apps dynamics tools.
+ Knowledge of Knowledge of common cloud service providers like AWS, Azure or GCP
+ Knowledge of app server (WAS/WebLogic) clustering, load balancing, and deployment topology
+ Education: Masters degree preferred - (in science, computers, information technology or engineering)
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**Job Family Group:**
Technology
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**Job Family:**
Applications Support
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
