Business Support Manager
New York, New York
**Job Description:**
The Technology Business Manager function within Global Technology & Operations functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.) to the Global Markets Technology organization:
+ Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
+ Other functional duties include:
+ Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO
+ Works directly with other functional and development managers in the technology organization on resource allocations/forecast
+ Works directly with key currencies business resources to address project, program and audit information needs
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Responsibilities
+ Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on:
+ Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
+ Vendor management including A/P process, invoice payment and status, and forecasting
+ General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
+ Organizational metrics
+ Capture key project metrics and information for executive level reporting
+ Financial forecast vs. actual
+ Resource plans (forecast vs. actual)
+ Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
+ Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
+ Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
+ Operational Risk Management Compliance coordination (mandatory training, etc.)
+ Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
+ Work with the PMs on developing their forecasts (resources, budget)
+ Work with globally distributed teams to coordinate various types of information and projects
**Requirements Essential**
+ Resource management and forecasting
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
+ Intermediate SharePoint for managing workflow, portals and data repositories
+ Sound business acumen
+ Team-player
+ Strong verbal and written communication skills
+ Self-motivated and delivery focused
+ Attention to detail
+ Good Problem solving skills
+ Highly organized/Good time management skills
**Required Skills**
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate/Expert MS Office skills, especially Excel, to track and manage many different types of efforts and data
+ Extremely strong verbal and written communication skills
+ Good Problem solving skills
+ Resource management and forecasting
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate SharePoint for managing workflow, portals and data repositories
**Bank of America's Global Banking and Markets Technology Organization**
+ **_Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world._**
+ **_Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully._**
+ **_Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals._**
+ **_Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience._**
+ **_Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs._**
+ **_Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital._**
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
5000
**Job Description:**
The Technology Business Manager function within Global Technology & Operations functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.) to the Global Markets Technology organization:
+ Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
+ Other functional duties include:
+ Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO
+ Works directly with other functional and development managers in the technology organization on resource allocations/forecast
+ Works directly with key currencies business resources to address project, program and audit information needs
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Responsibilities
+ Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on:
+ Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
+ Vendor management including A/P process, invoice payment and status, and forecasting
+ General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
+ Organizational metrics
+ Capture key project metrics and information for executive level reporting
+ Financial forecast vs. actual
+ Resource plans (forecast vs. actual)
+ Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
+ Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
+ Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
+ Operational Risk Management Compliance coordination (mandatory training, etc.)
+ Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
+ Work with the PMs on developing their forecasts (resources, budget)
+ Work with globally distributed teams to coordinate various types of information and projects
**Requirements Essential**
+ Resource management and forecasting
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
+ Intermediate SharePoint for managing workflow, portals and data repositories
+ Sound business acumen
+ Team-player
+ Strong verbal and written communication skills
+ Self-motivated and delivery focused
+ Attention to detail
+ Good Problem solving skills
+ Highly organized/Good time management skills
**Required Skills**
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate/Expert MS Office skills, especially Excel, to track and manage many different types of efforts and data
+ Extremely strong verbal and written communication skills
+ Good Problem solving skills
+ Resource management and forecasting
+ Vendor management and procurement
+ Metrics and reporting
+ Intermediate SharePoint for managing workflow, portals and data repositories
**Bank of America's Global Banking and Markets Technology Organization**
+ **_Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world._**
+ **_Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully._**
+ **_Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals._**
+ **_Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience._**
+ **_Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs._**
+ **_Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital._**
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22081961
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Eric Hill [C]
Referral Bonus:
5000
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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