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Claims Quality Analyst
2 years ago

Chubb Claims Quality Analyst - Job Description




About Chubb




Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.




Description




The Operations Claims Quality Analyst is a key role within the NA Claim Operations department, reporting to the Quality and Data Manager. The role will deliver tactical outputs on operational KPIs, as it relates to the departments key strategic initiatives. Additionally, it will also support the Operations team, as needed, with other initiatives related to transition and change management.








Key Objectives




  • Effectively analyze claims operations data to identify meaningful trends and opportunities across the department



  • Develop and integrate KPIs in line with department directives



  • Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations



  • Ensure monthly audits and work in progress checks are completed



  • Collaborate to identify trends through audits and training opportunities and develop needed action plans



  • Conduct calibration sessions with Operations supervisors to ensure consistency, and



  • Partner with Operations leadership to develop and update process workflows



  • Lead problem-solving efforts to improve quality and increase efficiency



  • Ability to solution issues effectively



  • Create robust working relationships




Qualifications & Competencies: Experience, knowledge, skills and abilities




  • 2-4 years of related experience



  • Self motivated and self starter with a strong work ethic to independently manage assignments and meet deadlines without direct supervision



  • Energetic and enthusiastic attitude



  • Insurance and Claims domain expertise preferred; domain knowledge across multiple lines of business highly preferred



  • In-depth knowledge of Claims Operations Processes preferred



  • Significant project management experience with ability to manage a number of projects simultaneously in a fast-paced environment



  • Ability to extract data from tools, run and create performance reports



  • Proven experience in effectively utilizing feedback and coaching to exceed expectations



  • Experience working with Qliksense, SQL, Kibana or similar platform preferred



  • Lean Six Sigma green belt or Certified Scrum Master certification preferred



  • Bachelors degree or equivalent experience








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