Primary Location UAB Health System
Job Category:Information Technology
Organization:702150000 Health System Information Services
Employee Status:Regular
Shift:Day/1st Shift
Description
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A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
About UAB Medicine
Located in Birmingham, UAB Medicine is one of the top academic medical centers in the United States and Alabama’s largest single-site employer. In addition to providing health care services for more than 1.6 million patients annually, we are committed to educating medical professionals and advancing medical science through research. UAB Medicine is anchored by UAB Hospital, which has been named one of U.S. News & World Report's Best Hospitals, ranked as America’s No. 1 Best Large Employer in 2021 by Forbes magazine, and among the 150 Top Places to Work in Healthcare by Becker’s Hospital Review, and we received a Top Ten Consumer Choice Award from National Research Corp.
UAB Medicine was recognized as a Magnet-designated organization for the fifth consecutive time by the American Nurses Credentialing Center Magnet Recognition Program® and is only the 21st hospital worldwide to receive this designation five consecutive times. UAB Medicine also was designated a Health Care Equality Leader by the Human Rights Campaign Foundation for demonstrating leadership in LGBTQ health care and employment. We offer a competitive benefits package, 100% tuition assistance at UAB, and an exciting atmosphere for starting or growing your career.
Duties:
To assist higher level Network Technicians responsible for the operational support and maintenance for network systems. To monitor systems and advises higher level Technicians of network status. To alert supervisor or more experienced technicians of network failures or degradation and assists in performing corrective action.
Key Job Duties/Responsibilities
Consult with users prior to performing assigned telecommunications service requests to ensure accuracy of work to be performed.
Assist customers with routine questions. Train customers on Telecom operating procedures for telephones, both wired and wireless, voicemail, Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Unified Intelligence Center reporting and various other systems as needed.
Configure and install fax lines. Install, maintain and repair Paging interface systems.
Install new telephones (Cisco VoIP/SIP and Meridian) and fax lines by making cross-connects on MDF and IDF and patch panels. This requires a thorough knowledge of the wiring color code. Must be knowledgeable of the various wiring standards. Performs troubleshooting on various telephone systems as needed. Perform moves and changes on telephony equipment as needed.
Assist with the installation, programming and maintenance of VG224, VG310 and VG350, VG450 equipment. This includes installing hardware, associated patch panels and running patch cables as needed. Must also assist in performing upgrades and troubleshoot problems as they arise.
Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.
Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.
$22.90 - $37.25
Qualifications
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Associate's degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.
Preferred Skills
Directly related experience supporting an advanced telecommunication system/network.
Previous experience or training in a networking or telecommunications related field with any of the following: Norstar, Nortel, Call Pilot, Meridian Mail, Cisco Unified Call Manager, Unity Connect systems.
Ability to punch down cross connects on both 66 and 110 blocks.
Ability to tone cables using a toner/probe.
Must be a highly detailed oriented individual with proven project management skills.
Nortel BCM
Norstar
Meridian Mail
Call Pilot
CCM 11.x or higher certification
Unity Connection 11.x or higher certification
UCCX 11x or higher certification
Windows certification
Linux certification Ability to sit at a computer for extended periods of time
Ability to lift and install equipment into network equipment racks
Available for afterhours on call support
