Consultant - Systems Engineer
Charlotte, North Carolina;Richardson, Texas; Jacksonville, Florida; Richmond, Virginia
**Job Description:**
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
**Required Skills/Experience**
2 to 4+ years experience with Microsoft Lync/Skype (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
Cisco UC Suite (Teams, Jabber, Jabber EV, WebEx)
2+ years Microsoft PowerShell and scripting technologies
Experience with monitoring technologies (Splunk, SCOM, SiteScope, Prognosis)
Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
Solid understanding of Linux server, networking and storage technologies
Experience with virtual platforms (client and server) and Microsoft Office products
Capable of working effectively under a high pressure and demanding work environment
Proven experience in problem identification, troubleshooting and resolution
Excellent written and verbal communication skills
Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, MatterMost , Integrated Research, and Red Hat
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
**Desired Skills**
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
**Job Band:**
H5
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
**Required Skills/Experience**
2 to 4+ years experience with Microsoft Lync/Skype (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
Cisco UC Suite (Teams, Jabber, Jabber EV, WebEx)
2+ years Microsoft PowerShell and scripting technologies
Experience with monitoring technologies (Splunk, SCOM, SiteScope, Prognosis)
Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
Solid understanding of Linux server, networking and storage technologies
Experience with virtual platforms (client and server) and Microsoft Office products
Capable of working effectively under a high pressure and demanding work environment
Proven experience in problem identification, troubleshooting and resolution
Excellent written and verbal communication skills
Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, MatterMost , Integrated Research, and Red Hat
Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset
**Desired Skills**
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22087845
Band: H5
Manages People: No
Travel: No
Manager:
Talent Acquisition Contact:
Aisha Simpson [C]
Referral Bonus:
0
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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