CRM (Salesforce) Senior Technical Manager
Jersey City, New Jersey
**Job Description:**
This Senior Technical Manager position will lead technology delivery of CRM Client Relationship Management solutions supporting a business function. The successful candidate will be responsible for business engagement, strategy, and transformation of CRM experience across desktop, tablet and mobile platforms solutions.
The candidate will significantly evolve the capabilities of the organization and cultivate an environment of perpetual innovation and transformation in how we do business today. The complexity and criticality of this work require an individual who brings deep business understanding of Consumer sales process, technical expertise in digital/automation engineering, financial services business acumen and senior leadership, influence and execution skills to the role.
The following details specific responsibilities for this critical role:
+ Drive technology-based transformation in core process by designing
+ Responsible for leading application development within an Agile development environment.
+ Able to deliver micro-services using rapid development and visual designs
+ Drive the successful rollout and/or integration of the CRM/Salesforce platform.
+ Serves as primary technology partner to the business partners.
+ Manages a team of 30+ (includes flex resources)
+ Develop a diverse leadership team & organization; build an organization with rigorous management discipline (fiscal, risk, people), technology expertise and innovation.
+ Understands client & business partner feedback and works strategically with the business to evolve the technology enablement to create competitive advantage and improve client satisfaction in themarketplace.
+ Build relationships with key partners in a highly matrix environment
+ Provide strong leadership to a geographically dispersedteam.
+ Recruit, hire, retain and develop top talent within the function.
+ Drive the organization to achieve best-in-class capabilities, quality, and economics.
+ Assess current state, desired capabilities and greatest opportunities for impact. Ensure the right short and long term decisions are made with focus on the strategic priorities of the Company.
+ Proactively manage risk. Integrate fundamental Risk Management principles into all execution considerations.
**Required Skills:**
+ Hands on experience in managing Client Relationship Management platforms
+ In-depth experience with Salesforce
+ Strong knowledge of Sales Lifecycle
+ Strong experience in transforming teams from Waterfall to Agile
+ Strong experience in running enterprise solutions
+ At least 10 years of experience in a Financial Institution
+ Ability to innovate and transform using AI
+ Seasoned professional with track record of performance for influencing sophisticated business partners with competing priorities
+ Proven technology management discipline (financials, resource planning, ops risk/security)
+ Operate effectively in a highly regulated environment, ensuring that Bank of America can comply with evolving standards from the Consumer Financial Protection Bureau
+ Excellent partner & teammate to peers; can influence & resolve across organizational lines
+ Superb relationship management and communication skills. Fantastic listener who can navigate the organization and bring multiple stakeholders together to achieve strategic business goals
+ Drives operational excellence
+ Optimizes the balance between risk & reward
+ Promotes innovation -challenges the status quo to transform the business; proactively identifies opportunities to reduce costs and add value;delivers innovative products and solutions while working within company constraints
+ Strong influencing skills and the ability to assess key stakeholder perspectives and adapt style to navigate cultural diversity
+ Pride of Ownership feel a sense of personal accountability to drive execution from start to finish
+ Professional executive demeanor; decisive with highly versatile interpersonal skills
+ Individual who thrives in a high intensity environment with multiple and competing priorities
+ Unquestionable business and personal integrity and values congruent with those of the organization
**Desired Skills:**
+ Salesforce Lightening and Financial Services Cloud (FSC) experience
+ Hands on development experience
+ Enterprise Integration Frameworks (E.g., Mule, Informatica etc.)
**Job Band:**
H4
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Weekly Schedule:**
**Referral Bonus Amount:**
0
**Job Description:**
This Senior Technical Manager position will lead technology delivery of CRM Client Relationship Management solutions supporting a business function. The successful candidate will be responsible for business engagement, strategy, and transformation of CRM experience across desktop, tablet and mobile platforms solutions.
The candidate will significantly evolve the capabilities of the organization and cultivate an environment of perpetual innovation and transformation in how we do business today. The complexity and criticality of this work require an individual who brings deep business understanding of Consumer sales process, technical expertise in digital/automation engineering, financial services business acumen and senior leadership, influence and execution skills to the role.
The following details specific responsibilities for this critical role:
+ Drive technology-based transformation in core process by designing
+ Responsible for leading application development within an Agile development environment.
+ Able to deliver micro-services using rapid development and visual designs
+ Drive the successful rollout and/or integration of the CRM/Salesforce platform.
+ Serves as primary technology partner to the business partners.
+ Manages a team of 30+ (includes flex resources)
+ Develop a diverse leadership team & organization; build an organization with rigorous management discipline (fiscal, risk, people), technology expertise and innovation.
+ Understands client & business partner feedback and works strategically with the business to evolve the technology enablement to create competitive advantage and improve client satisfaction in themarketplace.
+ Build relationships with key partners in a highly matrix environment
+ Provide strong leadership to a geographically dispersedteam.
+ Recruit, hire, retain and develop top talent within the function.
+ Drive the organization to achieve best-in-class capabilities, quality, and economics.
+ Assess current state, desired capabilities and greatest opportunities for impact. Ensure the right short and long term decisions are made with focus on the strategic priorities of the Company.
+ Proactively manage risk. Integrate fundamental Risk Management principles into all execution considerations.
**Required Skills:**
+ Hands on experience in managing Client Relationship Management platforms
+ In-depth experience with Salesforce
+ Strong knowledge of Sales Lifecycle
+ Strong experience in transforming teams from Waterfall to Agile
+ Strong experience in running enterprise solutions
+ At least 10 years of experience in a Financial Institution
+ Ability to innovate and transform using AI
+ Seasoned professional with track record of performance for influencing sophisticated business partners with competing priorities
+ Proven technology management discipline (financials, resource planning, ops risk/security)
+ Operate effectively in a highly regulated environment, ensuring that Bank of America can comply with evolving standards from the Consumer Financial Protection Bureau
+ Excellent partner & teammate to peers; can influence & resolve across organizational lines
+ Superb relationship management and communication skills. Fantastic listener who can navigate the organization and bring multiple stakeholders together to achieve strategic business goals
+ Drives operational excellence
+ Optimizes the balance between risk & reward
+ Promotes innovation -challenges the status quo to transform the business; proactively identifies opportunities to reduce costs and add value;delivers innovative products and solutions while working within company constraints
+ Strong influencing skills and the ability to assess key stakeholder perspectives and adapt style to navigate cultural diversity
+ Pride of Ownership feel a sense of personal accountability to drive execution from start to finish
+ Professional executive demeanor; decisive with highly versatile interpersonal skills
+ Individual who thrives in a high intensity environment with multiple and competing priorities
+ Unquestionable business and personal integrity and values congruent with those of the organization
**Desired Skills:**
+ Salesforce Lightening and Financial Services Cloud (FSC) experience
+ Hands on development experience
+ Enterprise Integration Frameworks (E.g., Mule, Informatica etc.)
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Learn more about this role
Full time
JR-22051970
Band: H4
Manages People: Yes
Travel: Yes, 5% of the time
Manager:
Talent Acquisition Contact:
Lee Berman
Referral Bonus:
0
Jersey City pay and benefits information
**Jersey City pay range:**
$127,400 - $190,000
annualized salary, offers to be determined based on experience, education and skill set.
**Discretionary incentive eligible**
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
**Benefits**
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
