What You'll Do
One of our largest CX SP Automation accounts is needing Customer SW/Automation Architect to help evolve and strategize on additional automation services to support the customer relationship and technical strategy. Expertise in Cisco and Open-Source network automation for business processes, network engineering, network optimizations and operations efficiencies is required. Candidate should be experienced mass-scale automation solutions and concepts that include multivendor networks including Ansible, BPA and Cisco Network Service Orchestrator.
Through the working relationship with the customer, Architect is responsible for ensuring the Cisco and Cisco Customer Experience strategy is conforming to the customers needs. Additionally, the Architect needs to always look at the future with the customer ensuring Cisco is aware of any current challenges and/or growth where potential Cisco solutions and/or Cisco Customer Experience offerings can be proposed.
In addition to being aligned with the customers' strategy, you must be aligned closely with all Cisco Customer Experience teams engaged at the customer. This includes helping provide clear and concise customer requirements, ensuring the team is working towards the correct solution for the customer, the customer is understanding of the solution proposed by Cisco, and that any potential gap or issue is identified and brought to the attention of the correct Cisco team members and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with many different architects and engineers.
Job responsibilities include customer technical services relationship management, alignment of services strategy with Cisco Sales and strong technical leadership on automation solutions and architectures.
Expect 10-15% travel.
Who Youll Work With
Working closely with Ciscos Customer Experience (CX) Account team. Drive solution delivery improvements through automation, testing and best practice's implementation to optimize deployments, accelerate customer value-realization and improve overall service reliability.
Who You Are
You are a strategic leader with a depth of experience driving transformation across an expansive set of technologies across the Globe. You can assess the existing environment and accurately anticipate the requirements of our customers in the coming 12-18-24 months. You have proficiency in strategizing and delivering transformational projects / programs. You possess strong interpersonal skills, are an active listener, capable of synthesizing high level information. You can build relationships and credibility at senior VP and CXO level. You have solid collaboration, influencing and facilitation skills, with the ability to influence and lead outside of organization and across roles and functions. You have proven and effective team leadership and collaboration skills, to work effectively with and through others and able to control conflicting pressures and priorities while resolving complex issues. You are proficient in applying key elements required to effectively carry out change, and build them into offers, our offers.
Job responsibilities include customer technical services relationship management, alignment of services strategy with Cisco Sales and strong technical leadership on automation solutions and architectures. Expect 10% travel when not in Atlanta.
Our Minimum Requirements Are As Follows
You've achieved a Bachelors Degree (MS preferred) with a minimum of 10+ years related experience
Have led large-scale market initiatives and organization.
Conversant, knowledgeable and passionate around customer, market and competitive trends and movements influencing how broad technical transitions are unfolding across IT and Business
Knowledgeable, articulate and capable to define and deliver high value quantifiable and repeatable business outcome approaches that can be codified in the services offering portfolio
Demonstrates strong consultative skills in gaining understanding customer business challenges and engaging in joint problem solving
Credible in a technical discussion at executive and with expert support at technical level
Relevant Technical Experience
Strong background Agile development practice (i.e. Maven, Github, Jenkins, Artifactory, Unit Testing, documentation (e.g. Javadoc), etc.)
UI/UX JS framework (e.g. Angular, React, Vue.js, RxJS/Redux, Webpack/Browserify, Jasmine/Karma, etc.)
Template engine framework (e.g. Velocity, Freemarker, Thymeleaf, etc.) will be beneficial
RDBMS (e.g. Oracle, PostgreSQL, MS SQL, MariaDB, MySQL, etc.)
NoSQL DB (e.g. MongoDB, Cassandra, Hadoop, Elastic, etc.)
Workflow engine with BPMN 2.0 (e.g. Camunda)
ORM (Object Relational Mapping) framework (i.e. Hibernate, Spring JPA are preferable)
Working knowledge of Kubernetes and/or OpenShift
Hands-on experience with software integration - Web Services (SOAP/RESTful), ESBs
Hands-on experience with SDLC tools (Jenkins, Git, Automated Testing Frameworks)
Experience (about 3-5 years) in delivering on complex and highly scalable software projects
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.
