Organized? Relationship maker? Have an interest in Digital? Enjoy engaging with clients, creating process and operational efficiencies? This exciting role oversees the Client Experience Team in our digital domain.
We're looking for a Group Product Manager (GPM) / Client Senior Product Manager for our Client Experience Team to lead a group of product managers dedicated to implementing our Client SSOs and client support and customizations on Express-Scripts.com. You will lead the Client Experience team strategy through the use of OKRs and data analysis. You will promote employee development and hold your team accountable for being product managers in their respective areas of responsibility. You must be aware of other work being completed within the broader digital portfolio so that you can help teams proactively manage risks, cross-dependencies and take advantage of opportunities to streamline work. And you will share this information out into the organization as the point person between the Product teams and our Internal/External stakeholders.
This role may be remote, full time work from home, or is flexible for candidates who may prefer to work in a US-based office location. There is potential future quarterly travel (standard business trips) to company offices anticipated.
Some key criteria for this role are:
Strong people leader that focuses on employee development and empowerment
Proven history of setting and using OKRs or KPIs to drive your product strategy and roadmap. Ability to determine the desired business outcomes from every single feature that comes your way.
Fierce collaborator with great communication skills and conflict resolution skills
Deep knowledge of your product, competitors, customers and success metrics
Strong problem solver that uses data to solve their
Experience with digital analytics tools like Adobe Analytics and Google Analytics preferred
5+ years experience in project management
3+ years experience leading people or similar experience
How you will achieve success:
Collaborate with Sales, Acct Management to understand client unmet digital needs, define clear business requirements and partner with cross-functional partners to deliver on the client needs
Be a trusted digital consultant partnering with Digital Product team, PBM Ops CRD leaders and Digital XD teams to evaluate, secure funding and deliver on all non-standard digital client member web, mobile app and custom digital client report inquiries
Develop strategies and help define the operating model to ensure digital client (standard and non-standard) needs create value for clients, members and the business and improve operational efficiencies
Create standard operating procedures (SOPs) materials and review with TPOs for understanding and incorporate their feedback to close gaps and ensure 100% adoption
Experience strongly preferred:
Proven leadership and management skills with high professional standards for work quality
Proven track record of establishing strong partnerships with stakeholders
Strong client engagement, relationship management and program management skills
Proven ability to matrix-manage direct and cross-functional teams
Credibility to influence peers and executive management.
Knowledge of PBM & HD industry, customer requirements and general enterprise environment to adapt and implement strategic actions
This role is WAH/Flex, which allows most work to be performed at home. WAH/Flex employees must be fully vaccinated against COVID-19 if they choose to come onsite or if required to periodically come on site.
For this position, we anticipate offering an annual salary of $115,800 - $193,000, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
