Innovate to solve the world's most important challenges
The future is what you make it.\rWhen you join Honeywell, you become a member of our global team of thinkers,\rinnovators, dreamers, and doers who make the things that make the future. That\rmeans changing the way we fly, fueling jets in an eco-friendly way, keeping\rbuildings smart and safe and even making it possible to breathe on Mars.\rWorking at Honeywell isn€™t just about developing cool things. That€™s why all\rour employees enjoy access to dynamic career opportunities across different\rfields and industries. Are you ready to help us make the future?
This role is responsible for\rmanaging HBT e-commerce platforms and programs for Honeywell€™s CX organization.\rThis role contributes to cross functional teams to both complete projects,\rexecute CX transformation and rollout strategies at the HBT level. Responsible\rfor providing leadership for technologies such as SAP Order Management, Hybris,\rAdobe Experience Manager, Adobe Analytics, Salesforce, Lytic, Algonomy etc.\rResponsibility also includes working closely with offshore / outsourced\rresources for applications development, Rollout, support, and optimization
Key Responsibilities:
Solution, Service delivery\r& Program Management
Define and manage program scope, align with overall business priorities, and total business requirements
Review the strategy of the CX Function as well as how well people are performing with that strategy
Manage ITPPM (IT Project Portfolio Management) for all senior management approved project under e-com, portal and other CX functions.
Support the CX functional teams in the identification and delivery of business benefits through IT and business transformational projects
Assure utilization of best-in-class practices & standards for project management, development, support, quality control and documentation
Oversee the specific projects in addition to overarching needs of the organization
Handle & control the resources needed to complete a project with strong cooperation & communication amongst service delivery leads for timely completion of any open project
Serve as the primary contact & key escalation point for operational issues as well as providing technical expertise to resolve cross functional issues
Handle client€™s (internal customers) escalation to resolve their concerns / queries and addressing them (customer advocacy) from other departments for a smooth ride for customer€™s diverse issues
Recognize & implement the consistent operational best practices across multiple sites.
Provide coaching & development opportunities to the team and participate in individual on-going training
Coordinate with Center IT Team and Business team for streamlining business processes to align with Global Design Model (GDM).
Manage and drive execution of the program activities, from project initiation to post-go-live and project closure. Manage the tollgate process
Provide leadership, direction, and project management for IT investments to ensure successful delivery and operations.
Ensure IT systems and applications meet the requirements of the businesses and their processes.
Partner with project delivery teams to ensure adherence to common process and definition of new processes.
Conduct formal customer reviews during project execution and project completion coupled with ongoing support/optimization reviews to confirm satisfaction and ongoing ROI growth.
Provide leadership and subject matter expertise in the evaluation, design, planning and deployment of emerging solutions to drive exceptional experiences and increased productivity and growth.
Ensure IT systems and applications meet the businesses requirements and their processes.
Provide leadership and subject matter expertise in the evaluation, design, planning and deployment of emerging solutions to drive exceptional experiences and increased productivity and growth.
Platform Strategy and Feature\rRoadmap Management
Creation, business alignment and delivery of the global roadmaps for the enterprise.
Provide inputs to Strategic Plan (STRAP) and Annual Operating Plan (AOP) in support of strategies and objectives.
Integrate SBG-specific business processes related to Global Design Model including Hybris, Portal, Lyttics, Alganomy, Paymetrics, Worldpay etc.
Partner with IT Business Partners, Business Associates throughout Honeywell, and other solutionists to identify & document functional and business requirements and target emerging solutions.
Research and recommend innovative and contemporary technology solutions.
Drive exceptional Honeywell User Experience (HUE) and ensure consistent experience across platforms and channels (internal or external).
Ensure that the appropriate application of HUE tools/concepts including but not limited to wireframes, prototypes, stakeholder mapping, touch point analysis, and / or journey mapping to deliver exceptional experiences on all products, systems, and services
Ensure alignment and support of all critical systems relative to security and data privacy policies and standards inclusive of accessibility, vulnerability and website inventory management.
Partner with IT functional, business, and infrastructure leaders to establish lifecycle governance of technology in conjunction with application roadmaps.
Summary of Key Responsibilities:
Develop IT strategy and vision
Align IT roadmap to meet goals
Set IT priorities
Make IT investment decisions
Ensure compliance/cyber safety
Manage to IT Annual Operating Plans
Lead Management Operating System
Provide IT updates
Educate business on technology
Manage IT professionals
YOU MUST HAVE
Bachelor€™s degree in information technology, Computer Science, Software Engineering or related field
3+ years leadership role and people manager role experience
5+ years of experience in leading e-commerce (SAP Hybris), SAP CPQ, Variant Configuration, SAP OM and Other SAP modules.
10+ years of experience managing IT Programs, Projects
WE VALUE
Experience implementing AEM, Personalization engines etc.
Proficiency with Adobe Experience Manager and/or Portals
Proven people skills, working successfully in a team context with co-workers, clients, and managers across multiple functions and geographies
Exceptional consultative, project management, problem solving and multi-tasking abilities
Excellent verbal and written communication skills, and ability to communicate across borders.
Ability to communicate and collaborate with internal technical teams and external business teams: sales; marketing; and customer service
Experience in leading and managing people
Experience or certification in SAFe (Scaled Agile Framework) or similar methodologies
Ability to set priorities and remain flexible in a changing environment.
Ability to make the complex simple and speak/write clearly and succinctly.
Ability to use judgment and logic to understand a problem or situation and assess carefully before actin
Additional Information
JOB ID: HRD151332
Category: Information Technology
Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
Exempt
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
","title":"Director IT, E-commerce
