SUMMARY
The General Manager of Attractions will be responsible for the day-to-day operational management of all aspects of the Attractions business including the High Roller, Fly LINQ and Eiffel Tower. This includes overseeing operational staff at each attraction and managing the guest journey throughout each attraction and overall guest experience. In addition, the GM will serve as the key point of contact for property and company senior management on issues related to operation of the Attractions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In coordination with other key stakeholders (Marketing, Ticketing, etc.) set Attractions operating schedule and other related matters
Participate in regular planning meetings around marketing and sales strategies, hours and admission pricing for tent-pole holidays, special events, etc.
Participate in cross-functional cooperation with other Entertainment leaders on staffing, synergy, cross-training opportunities and other related issues
Review all aspects of Attraction upkeep and maintenance to ensure each are operating with high-standards and optimal efficiency taking steps to remedy where necessary
Serve as key point of contact to property and company management on issues related to the operations and management of the Attractions business
Review and approve Attractions hiring plans and develop training guidelines for all Attractions staff along with SOP's
Provide direction, guidance and support for hiring / terminating, training, scheduling, evaluating and promoting of all Attractions employees
Oversee F&B and retail operations at each Attraction
Review and approve all departmental SOP's and practices to ensure standards are being met and exceeded wherever as possible
Lead fiscal year budgeting process and participate in any reforecasts, projections, etc.
Oversee Attractions operating budget
Work closely with Finance and Analytics on all reporting. departmental forecasting, budgeting and financial tracking
Serve as key point of contact to all key third-party service providers
Continually seek improvements in operations and guest service standards through learnings and, where possible, best-in-class industry practices and trends
Other projects as assigned by the Vice President of Corporate Entertainment
ADDITIONAL DUTIES/JOB DIMENSIONS
The position will work non-traditional hours operating in a dynamic, fast paced, and at times stressful, environment and will be expected to manage multiple projects simultaneously while demonstrating judgement on prioritization. Requires a highly energetic, detail-oriented self-starter and thoughtful manager who can work as a member of a team to solve problems and create in-person experiences that make lasting impacts.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must demonstrate effective verbal and written communication skills.
EDUCATION and/or EXPERIENCE
Minimum 7 years of Attractions and / or live event operations experience, with at least 2 years in a Supervisor or Management role. Must possess excellent planning, management and problem-solving capabilities. Experience with developing and maintaining budgets a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for, obtain and maintain any necessary licenses.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to effectively write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY
Ability to apply common sense and understanding in order to effectively carry out written or oral instructions.
OTHER SKILLS AND ABILITIES
Ability to work in a drug free environment and pass a chemical dependency test as required. Must possess a working understanding of Excel, Word, Outlook and PowerPoint applications.
PHYSICAL DEMANDS
Ability to climb stairs, stand and walk for long periods of time. The position also requires substantial walking, bending, and lifting. The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IMPORTANT NOTICE
Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with Caesars Entertainment policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
The General Manager of Attractions will be responsible for the day-to-day operational management of all aspects of the Attractions business including the High Roller, Fly LINQ and Eiffel Tower. This includes overseeing operational staff at each attraction and managing the guest journey throughout each attraction and overall guest experience. In addition, the GM will serve as the key point of contact for property and company senior management on issues related to operation of the Attractions.
