Chubbs Digital Transformation

Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubbs reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an engineers of everything mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.

Who You Are

You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design

You are responsible for delivering the vision of user experience design and strategy

You lead the movement towards connected experiences within a project or program

You are driven to create beautiful and intuitive solutions, bettering the design and usability of Chubbs digital solutions and guiding user-centered methodologies from strategy, research, design and user testing

You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubbs superior service execution digitally

You are committed to continuous improvement for both your teams, yourself, and Chubbs culture

What You Will Do

Lead and execute the UX process and implementation of projects associated with different business units.

Deliver and iterate a reusable visual design and user experience framework to be used across business units.

Lead an iterative design process, by illustrating design ideas using wireframes, storyboards, process flows, prototypes and sitemaps.

Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience

Work with business teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy

Conduct user testing and qualitative sessions to improve engagement, usability and affinity

Apply, promote and iterate design guidelines, best practices and standards

Stay current on emerging industry trends and the competitive landscape to provide insight on ways to improve the experience using visual design, usability and website functionality

Connect design strategy to business results

Leverage existing best-practices to influence IT development processes as we develop new experiences

Maintain existing UX/UI styles guides

Contribute and advise the pod with your expertise in UX/UI design to to clarify details around user stories and customer journeys

Foundational Skills:

Willing and able to break the mold, challenging the status quo for the good of the customer and user design

Able to concisely and effectively interact with key roles within the Agile team

Strong communication skills, with confidence to explain design approaches or technical details to diverse groups of people

Strong creative problem solver who enjoys visual communication (e.g., wireframes, mockups)

Design Skills:

Experience with an iterative design process, and a recognition that the first design is rarely the final design (i.e., MVP mindset)

Experience with design programs and tools (i.e., Sketch App)

Experience with design thinking and human centered design frameworks

Experience with graphic design/ web technologies (e.g., HTML, CSS, Javascript) and prototyping tools (e.g., Figma, Adobe XD, Webflow) is a plus

Ability and willingness to learn Agile ways of working

Education:

Background in designing mobile and web applications OR MS/BS degree in graphic design, computer science, design, fine arts, or equivalent combination of education and demonstrated UI/UX experience