About the Company
At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team
The mobile app creatives are a team of multidisciplinary product designers and UX copywriters. We support two mobile apps under the AT&T umbrella and are looking to round out our interaction and UI/visual design skill sets. We are part of a larger product design organization and collaborate to solve complex business problems from a user-centric perspective.
About the Job
As a Visual Design Lead, you'll be a key member of a dynamic product design team supporting native app initiatives. We are looking for a designer experienced in product design with a strong visual design background. You will assist the design director in setting the direction for the native apps unique look and feel without compromising usability or brand alignment. In this player/coach role you will work closely with peer UX & CX leads, guide product designers and collaborate with cross-functional project teams to launch well designed, user-centered features that meet business goals.
We are looking to fill one full-time position, preferably in one of our hub cities (Atlanta, New York, or Dallas; Seattle or Los Angeles are also options). This role is primarily remote but may require occasional onsite attendance for collaboration and leadership meet-ups.
Responsibilities and Day-to-Day View
Assist design director in improving the visual aesthetic of the apps. Drive solution exploration. Determine when to follow the norm and when the experience needs to evolve to meet customers needs.
Assist design director in maintaining the evolving design strategy and evangelizing established design principles.
Review and evaluate product design (visual & UI) from concept to delivery, ensuring compliance with brand, digital design standards and best practices. Provide tangible feedback to improve product quality and visual design.
Partner with UX & CX leads to drive end-to-end design execution. Advocate for feature prioritization based on a deep understanding of potential customer and business impact.
Understand and grow our app design system to deliver a consistent and rich app experience.
Function as a bridge across disciplines: product, engineering, business, and other design teams and help drive cross discipline & cross team collaboration.
Assist in contributing design initiatives to the product roadmap.
Create design concepts, and produce sketches, wires, high fidelity mockups, and prototypes; (user flows, architecture, customer journeys a plus).
Represent the apps unique visual design perspective, as a subset of digital design, in cross team projects or with outsourced designers/teams.
Assist in guiding designers to execute using the design process. Contribute to improving our internal process.
Drive innovation through ideation sessions, design workshops.
Partner with researchers to gain insights and improve designs, and bring a level of confidence to design deliverables.
Contribute to AT&Ts developing design culture.
Lead, mentor and partner with overseas team members.
Help to foster a fun, collaborative and supportive culture in which we are able to produce career-defining work.
Qualifications
EXPERIENCE
Art direction with an emphasis on visual design, UI design and design system development.
Experience delivering software applications/features from inception to shipping within a cross-functional team environment
Designing native apps, chat bots, commerce, support, IoT or complex platform-specific experiences.
Digital product design.
Mentoring designers.
Developing digital systems while aligning with brand.
Developing design principles and processes.
Developing design project timelines.
Developing design strategy.
Participating in design workshops/sprints; facilitation experience a plus.
Persona development a plus.
Applying user research to design solutions, running or analyzing test results a plus.
Creating usable, accessible, and modular designs that can scale to millions of users.
QUALIFICATIONS
Digital portfolio required. Inspiring portfolio showcasing your design aesthetic. Portfolio should also demonstrate your user-centered product design experience and clue us in to your strategic thinking through case studies of recent work. Well qualified candidates will also have examples of mobile/native app experiences.
Degree or Certification in a graphic or visual design or equivalent in design work experience.
8+ years practicing visual or product design, with an emphasis on human-centered interaction.
2+ years leading/mentoring other designers on your team.
Soft Skills: Detail-oriented; a mentor; organized; takes initiative; problem-solver; curious; collaborative; effective communicator; agile.
Experience in mobile product design for different mobile devices and platforms (Android, iOS, React Native; web a plus.)
Deep understanding of UX best practices.
Skilled in prototyping.
Software proficiency: Figma, Mural/FigJam and Adobe Design Suite. Prototyping software a plus)
Familiarity with UX Research methods & data analysis & application, a plus
Illustration skills, a plus.
Must have a passion for design.
AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
