Job Summary:
JOB DESCRIPTION Associate Director, Product Design Global Marketplace
Location: NYC, US
Division: Global Marketplace - Product Design
Line Manager: SVP, Design
Contract Terms: Full-time/Regular
THE TEAM
At Ticketmaster, we're at the start of an amazing new chapter. As the thrill of live events returns, we're unifying our fan platforms into a single best in class global experience to help millions of fans all over the world access the live entertainment they love and make unforgettable memories.
We're looking foran experienced and confidentAssociate Director,Product Design - Marketplacewith deep UX research, visual and interaction design, and critical thinking skillsto join our amazing global team and embark on this exciting journey with us.
THE ROLE
AsAssociate Director,Product Design Marketplace, you will lead your team to create best-of-breed, next generation fan experiences for multiple products within our Ticketmaster Global Marketplace portfolio. You are accountable for all UX research & UI design quality, standards & processes, and stakeholder management for your assigned area, as well as the overall success of your team. You will provide product design direction, strategy, and management at project lifecycle level and contribute to short- and medium- term strategic programs. You will influence and coach your team members to achieve design excellence, ease of use, and product success.
As such, you are expected be:
An expert product designer, who will lead your Product Design team to conduct relevant research, generate meaningful insights and use it to inform and transform features into beautiful, intuitive, and conversion-optimised experiences;
An inquisitive and fearless editor, who will lend critical eye to concepts and elevates the quality of delivery in innovation, utility, value generation, scalability, composition, content, and attention to detail;
A rigorous but inspirational coach, who will manage, pull up, and grow our bench of new design leaders and support them through tactical, day-to-day management and professional development challenges;
An experienced design program manager who will ensure that the departments high standards and accountability are not diminished and are continually and visibly evolved; and
A cross-functional collaborator who has strong peer relationships in Product, Engineering and other Design functions to create effective environments for their team and who is beginning to engage and influence key stakeholders, clients, and other internal functions, such as Sales, Account Management, Marketing, SEO, Analytics, etc.
You will be measured on how our overall Ticketmaster fan experiences stack up and perform against the exceptionally competitive and ever-changing digital landscape. You will also be measured on how successful your stream leads have adopted and integrated industry and Ticketmaster-established design standards, rigour, and principles into their day-to-day product objectives and deliveries. The team under your management will be expected to achieve and demonstrate visible and measurable success in product and personal performance.
RESPONSIBILITIES
Product Delivery, Strategic Planning and Alignment
Deliver best in class user experiences for ourfans.
Be accountable for all product design deliverables, processes, and standards in your assigned area.
Collaborate with andalign goals, schedules, and processes with senior management, stakeholders, and cross-functional counterparts to meet wider aims and timelines of Ticketmaster successfully.
Develop clear and effective design project plans, including user research and design delivery schedules, for all responsible product areas.
Set clear expectations and communicate plans and progress explicitly and consistently with senior management, PMO, Product, Engineering and direct reports.
Applycritical thinking and rigour to ensure business, client and end user perspectives have all been accounted for and prioritised in context.
Ensure innovation, creativity and exceptional quality are part of the final and built solution.
Collaborate with Product Marketing to devise scalable product asset share and relevant brand systems.
Design Team and Infrastructure Management
Lead design requirements discovery and goal clarification workshops.
Understand and translate the short, medium and long-termvision and strategic business goals to direct reports.
Help stream leads plan and apply appropriate UX & Product Design methodologies to support product objectives. As such, coach all Product Designers to:
Plan and conduct user, market, and competitive research
Participate in and/or lead ideation workshops with cross-functional teams.
Produce user types, scenarios/journeys, flow maps and produce relevant artefacts & documentation (e.g. wireframes, storyboards, prototypes, presentations) to convey clear context & vision to stakeholders and to aid in accurate design decision making.
Use core information architecture and interaction design skills to takedesign deliverables through a full project lifecycle.
Conduct benchmark and validation usability tests and maintain a database of test subjects.
Conduct stress tests and design QA tests to ensure deliveries meet specifications.
Work with the Analytics and product management teams to ensure measurable design decisions are being made.
Manage and/or contribute to Marketplace Design System, appropriate product brand guidelines, etc.
Review, edit, and ensure all design artefacts are to exceptional standards and help and empower teams to achieve this on their own with minimal supervision.
Ensure that Ticketmaster visual identity is integrated sympathetically into features and ensure that visual standards are constantly benchmarked and evolved to ensure competitive edge
Collaborate with other Marketplace leads to manage and evolve Marketplace Design System
Develop and maintain lasting stakeholder, client and/or market relationships to ensure continuity in support/input during design ideation and validation processes.
Team Growth, Development, Innovation, and Thought Leadership
Develop individualized professional development plans for direct reports and coach them through success.
Coach stream leads how to lead and mentor their own teams.
Build team members core and soft skills through well-considered and appropriate professional development programs, projects, and/or activities.
Start establishing presence as an expert and evangelize product design through frequent and effective idea shares, communication, and storytelling
Develop strong relationships and establish position of influence with counterparts across the organization, particularly Product, Engineering and Marketing.
Keep skills fresh and be informed of best practices, technical and process trends anddevelopments. Continually introduce them into the workflow to keep Ticketmaster competitive and to attract and retain world class talent.
Get involved with external design community and participate in industry events and dialogue and start representing Ticketmaster in a professional capacity.
REQUIREMENTS
Deep experience designing cross platform, fan products at global and enterprise-scale. Experience with ecommerce and content management systems, non-negotiable.
Proven track record of delivering multiple concurrentprojects on time and on budget
Proven experience in multi-stream team and line management, professional development and mentoring
Expert grounding in principles, methodology and practicesof digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, content strategy, etc.
Ability to think creatively, to collaborate and to present ideas to senior stakeholders, clients, team members, product managers, and engineers
Ability to provide a range of innovative and compositionally strong product design vision/solutions directly as well as through team.
Degree in HCI, Design, Social or Information Systems Sciences beneficial
Expertise in industry standard wireframing and design tools such as Axure, Sketch, Zeplin, Figma, Adobe CS Suite, InVision, etc. expected
Solid understanding of capabilities and limitations of technologies that are used to create powerful user experiences including JavaScript, AJAX, HTML, HTML5, CSS.
Understanding of both Agile and traditional project management methodologies and the know how to deploy them at relevant contexts;
A fundamental understanding of best/tried patterns and current trends in UX/UI practices
Exceptional portfolio demonstrating strong problem-solving capabilities and systematic or strategic approach to cross-platform product design.
BEHAVIORAL SKILLS/COMPETENCIES
The following attributes determine how the role will be carried out and are required to be a success:
Leadership - Evident leadership skills and/or potential
Innovative - Proactive in learning and being fluent in latest UX trends and technologies and manifesting/expecting that in the end solution
Accountability - Strong analytical and creative problem-solving skills
Communication -Excellent written, verbal communication and presentation skills
Strategic - Ability to work on multiple projects simultaneously and independently
Integrity - Precision and unyielding desire for excellence
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
