**Overview:**


As Group Ticket Coordinator you will provide daily bulk ticketing and park reservation support for Disney Imagination Campus, Meeting and Conventions, and additional lines of business. You will work with Guests, internal sales/services, and ticketing partners to validate, document, and process high volume of requests through several platforms. A Group Ticket Coordinator will provide exceptional service/recovery and positive experiences by phone and email communication to internal and external Guests. You will support all group ticket team functions, including phone calls, emails, data input, work assignments, reporting, project work, training and handling of escalated Guest situations.


You will report to Ticket Solutions Manager, Group Sales Support.


**Responsibilities/You Will:**


+ Process ticket orders using the following systems: Siebel, BOLT and SnApp

+ Complete ticket orders, payments, returns, emails, and calls to ensure appropriate service levels are maintained

+ Manage the completion of ad-hoc team tasks

+ Provide appropriate service recovery and resolution to Guest/Client concerns

+ Run and create ticket reporting for internal partners

+ Contribute to a high volume of written and electronic tasks

+ Maintain Standard Operating Guides to ensure current processes are documented

+ Frequent collaboration within the sales channels lines of business


**Basic Qualifications/You Will Have:**


+ Demonstrated Guest service and recovery skills

+ Experience collaborating with multiple lines of business

+ Demonstrated ability in learning and use of multiple technology applications

+ Experience with autonomous work and working as part of a team

+ Ability to work a flexible work schedule, including overtime and holidays

+ Experience with resolution of escalated Guest/Client calls or situations

+ Experience with all Microsoft 365 Power Platforms including Teams, Excel, PowerPoint, and SharePoint

+ Proficiency with Zoom and Teams meetings and remote support


**Preferred Qualifications:**


+ Experience with Walt Disney World ticketing systems

+ Experience with Guest Service Suite and current Park Pass Reservation processes

+ Experience with Walt Disney World Groups Sales lines of businesses

+ Experience working with any the following systems: Siebel, BOLT, SnApp, GSS, Group Connect, Business Objects, Zendesk


**Required Education:**


High School Diploma or equivalent


**Preferred Education:**


Associate's Degree or higher


**Additional Information:**


Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits


\#DPEPFLA


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**Job ID:** 10019101

**Location:** Celebration,Florida

**Job Posting Company:**
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.